Bank Automation News

Previously known as Bank Innovation, Bank Automation News has been a leader in monitoring the changes in digital banking since 2009. As the future of innovation leans towards automation, we have shifted our coverage to deliver insights that help industry professionals achieve better outcomes. Automation represents a significant advancement in financial services technology. It has the potential to enhance or completely change various banking processes, ranging from customer service to compliance, lending options, and investment strategies. This technology is set to bring about the most significant changes in financial institutions since the digitization of services following the Credit Crisis. Banks that haven’t yet invested in automation need to start focusing on this area to stay competitive. This shift will also require investment in training and educational resources. Bank Automation News is the first and only source dedicated to news and education in this growing area of financial technology. We offer a Premium subscription service that includes unlimited access to Premium articles, a weekly video update, exclusive discounts for events, and much more. Subscribers to the Premium plan gain access to valuable data and exclusive market insights. For those looking for even more benefits, our Premium Plus subscription includes everything in the Premium package, plus passes to all Bank Automation News events, a library of on-demand conference content, exclusive monthly webinars, and additional perks.

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FIs pivot to automated lending for speed, accuracy

2 days ago | bankautomationnews.com | Vaidik Trivedi

By Vaidik Trivedi Financial institutions are dipping their toes into automated lending to address the shrinking number of underwriters and increasing demand for digital banking from more borrowers. "Customers are used to buying goods from Amazon or ordering food with Uber Eats and are used to having experiences on their phone," Adam Hughes, chief executive of automated lending [...]
Navy Federal, Golden 1 embrace AI

2 days ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Credit unions are turning to AI and fintech partnerships to streamline operations and enhance member service. Seventy-five percent of credit unions are using AI tools, with AI expansion a priority in 2025, according to advisory firm Wipfli's December "State of credit unions 2025" report, which surveyed 106 credit union executives. Navy Federal's gen AI goals [...]
Banking M&A jumped 28% YoY in 2024, report says

3 days ago | bankautomationnews.com | Vaidik Trivedi

By Vaidik Trivedi Mergers and acquisitions in financial services increased sizably in 2024 due to favorable macro-economic trends, but regulatory scrutiny created roadblocks for more M&A activity during the year. "Every year since 2021 has been a down year," Masaki Noda, managing director in the transactions and M&A advisory practice at consultancy Deloitte, told Bank Automation News. "But [...]
Fiserv is expanding its AppMarket to foster FIs, fintech collaboration

3 days ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett As financial institutions adapt to shifting customer expectations and regulatory demands, the lines between traditional banks and fintechs are increasingly converging, driven by demand for hyper-personalization, faster payments and data control. Fiserv, which provides financial infrastructure and payments solutions to FIs, is adapting by offering open, scalable platforms and cloud-native core systems such as Finxact, [...]
USAA aims to 'unplug the keyboard' with gen AI

6 days ago | bankautomationnews.com | Vaidik Trivedi

By Vaidik Trivedi Financial services giant USAA is looking to deploy AI and gen AI throughout its operations rather than implementing it to perform specific tasks. "We are a 103-year-old company," Ramnik Bajaj, senior vice president and chief data and analytics officer, said during a panel at Google Next recently. "We had hundreds of AI solutions that were [...]
Fifth Third sees mobile adoption rise

1 week ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Fifth Third Bank is gaining momentum from its tech investment, with an uptick in both digital and mobile adoption. Fifth Third in the first quarter reported 3.14 million active digital users, a 1.6% increase from the previous quarter and up 1.9% from Q1 2024. Active mobile users in Q1 were 2.4 million, up 1.3% sequentially [...]
Ally Financial invests in new gen AI use cases

1 week ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Ally Financial is exploring new internal use cases for gen AI and investing in client-facing digital capabilities. Digital-first Ally is focused on continued investment in new products to enhance consumers' digital experience, Chief Executive Michael Rhodes said today during the $181.4 billion bank's first-quarter earnings call. The bank is committed to "disrupting the industry" with [...]
KeyBank eyeing 'niche acquisitions'

1 week ago | bankautomationnews.com | Vaidik Trivedi

By Vaidik Trivedi KeyBank has been preparing for market fluctuations and will evaluate niche acquisitions that come its way. "We've continued to invest in the business, in our technology and hiring people," Christopher M. Gorman, chairman and chief executive, said during the bank's earnings call today. "We'll continue to look at niche acquisitions." The $184 billion bank is [...]
Google, Nvidia team up for roll out of AI agents

1 week ago | bankautomationnews.com | Vaidik Trivedi

By Vaidik Trivedi Tech giant Google Cloud and chipmaker Nvidia are teaming up to help businesses adapt and deploy agentic AI. Google's AI model Gemini will be deployed on Nvidia's Blackwell servers at businesses using them, which will enhance the security of sensitive data, including financial transactions and health records, according to an Nvidia's April 10 release. "By [...]
U.S. Bank expands digital payment capabilities

1 week ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett U.S. Bank is using AI and digital payments tools to help clients navigate in an uncertain economy. Consumers, particularly in the SMB segment, need a secure, simplified banking experience in a volatile market, Shruti Patel, chief product officer for business banking at U.S. Bank, told Bank Automation News. The bank on April 14 rolled out [...]