Bus User

3 weeks ago | bususers.org | Vicki Pulman

Bus Users UK Director for Wales, Barclay Davies, looks at the ambitious new Buses Bill for Wales and examines whether it can deliver its vision for a customer-focused, integrated transport networkThis March saw publication of the Buses Bill (Wales) which promises a ‘coordinated bus network which puts people and communities first, with reliable, affordable and easy-to-use services’.

3 weeks ago | bususers.org | Vicki Pulman

Bus Users UK is recruiting a Complaints Administrator to join its small but mighty team in EnglandWe’re looking for a creative problem solver with outstanding people skills and a determination to resolve passenger complaints. The role is full-time, home based and varied. Alongside complaint handling you’ll be organising public and online events, producing reports and carrying out day-to-day administration.

1 month ago | bususers.org | Vicki Pulman

The latest bus passenger survey from Transport Focus has shown an increase in passenger satisfaction, with some previously poor performing operators making major improvements. There remain widespread regional variations, however, with concerns around frequency and reliability, and ongoing challenges for disabled people accessing services. Passengers driving changeBus passenger satisfaction rose to 83% across Great Britain according to the latest survey from Passenger Transport: Your Bus Journey.

1 month ago | bususers.org | Vicki Pulman

Bus Users UK has described a powerful new report on transport accessibility as a ‘wake-up’ call for all those involved in the design, planning and delivery of services. ‘Access denied’ from the Transport Committee calls for an urgent overhaul of laws, strategy and attitudes to ‘get transport working for disabled people’.

1 month ago | bususers.org | Vicki Pulman

Bus Users UK has responded to the Government’s announcements on ‘Pathways to Work’ with a call for urgent reform of the concessionary bus pass scheme in order to remove barriers to employment. Transport, particularly bus travel, is a critical gateway to opportunity, connecting people to jobs, training and essential services.