ChannelX

ChannelX stands out as a top source of insights and news for companies and professionals operating in online marketplaces.

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English

Online/Digital

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#296073

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#22996

Business and Consumer Services/Business Services

#218

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Articles

Furniturebox - Secrets of customer service with Neil Adams

6 days ago | channelx.world | Chris Dawson

Neil Adams is Head of Customer Service at Furniturebox.co.uk and today shares his experiences of working with a rapidly expanding business. In this interview, Neil talks about the customer journey of expectation when ordering a product and how customer service teams need to step in when that journey is interrupted and course correct to bring the customer back to the delight of receiving the product they purchased.
How to join eBay Certified Open Box programme

1 week ago | channelx.world | Chris Dawson

ebay business sellers can enhance buyer trust and stand out in the marketplace with the new and exclusive Certified Open Box programme for the Electronics & Home Improvement categories. Listings in eligible categories will now automatically display the Certified Open Box badge when they meet key service standards and offer free delivery and free returns.
eBay named UK Black Business Week 2025 Headline Sponsor

1 week ago | channelx.world | Chris Dawson

eBay have been named headline sponsor for the 2025 UK Black Business Week. As the foremost event for Black professionals and entrepreneurs across the UK and Europe, this annual series is committed to inspiring, developing and empowering attendees. eBay joins long-standing supporters HSBC, Moody’s and J.P. Morgan as one of four headline sponsors for the 2025 event, taking place from October 13th-18th in London.
eBay Liverpool Roadshow - 22nd May

1 week ago | channelx.world | Chris Dawson

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Royal Mail trials electric truck with Magtec

1 week ago | channelx.world | Chris Dawson

Magtec and Royal Mail have announced that they are trialling cutting-edge electric truck technology, supporting the continued expansion of the UK’s largest electric delivery fleet. Supported by an £800,000 grant from Innovate UK, the trial will put the two new 19-tonne vehicles through their paces in real-world conditions, comparing their performance with Royal Mail’s existing fleet.
A NEW way to shop on Pinterest with Visual Search

1 week ago | channelx.world | Chris Dawson

Most online searches start with words, but describing a vibe, style or aesthetic can be hard and limiting. As a visual search platform, Pinterest enables people to overcome this obstacle, by using images at the starting point for a search. Today, Pinterest is introducing a set of new visual search features that allows users to further interact with image Pins so they can more intuitively discover, refine and shop the ideas that perfectly match their personal tastes.
eBay Private Seller Change to Simple Delivery rates

1 week ago | channelx.world | Chris Dawson

Last month, eBay shared that Simple Delivery will be the only delivery option available for private sellers when listing eligible items. eBay are introducing a new parcel size option and new postage rates for Simple Delivery, which will come into effect on the 20th May, 2025. eBay are also working on bringing you even more of the features you’ve requested, and are adding a lower-cost option this month where buyers can collect their orders from Evri parcel shops.
eBay Agentic AI Supercharged Personalised Ecommerce

1 week ago | channelx.world | Chris Dawson

There’s a new eBay Agentic AI shopping agent, currently available to a small percentage of U.S. customers, which the marketplace says represents an important next step in eBay’s AI-first customer experiences. Seamlessly woven into the shopping journey, this intelligent agent delivers real-time, hyper-personalized product picks and expert guidance based on your shopping preferences as you explore the eBay marketplace.
Royal Mail Parcel Collect charge re-introduced

1 week ago | channelx.world | Chris Dawson

Sneakily unannounced, you’ll only notice when you go to send a parcel, the Royal Mail Parcel Collect charge has been re-introduced and it’ll now cost you 30p per item to have it picked up from your door. It’s not all bad news, previously you’d have had to pay 60p (previously 72p) for a collection for most parcels before a promotion was launched which ran until the end of the year in 2022. Royal Mail simply never ended the Parcel Collect promo.
How Gen Z and Millennial shoppers are shifting the boundaries for online retailers

1 week ago | channelx.world | Chris Dawson

Dan Edelman, General Manager, UK Merchant Services at American Express reveals how Gen Z and Millennial shoppers shoppers are changing the retail landscape:Rising to the challenge of appealing to younger generations of shoppers is vital for any retail business to achieve continued success.