Customer Magazine

CUSTOMER magazine will emerge as the go-to resource for the latest news, product updates, and effective communication strategies aimed at engaging both current and potential customers. Its tagline, “Target (News - Alert). Engage. Deliver.”, encapsulates the essential actions businesses need to attract new clientele while retaining existing ones, which will be the magazine's central theme. In every edition of CUSTOMER, readers can expect to find valuable insights and updates on various topics such as agent training, analytics and big data, ERP systems, IVR and self-service options, multichannel call centers, social CRM and other social media solutions, marketing campaign strategies, mobile applications, outbound marketing, workforce management, and much more.