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Navigating record claims in the generative AI era

4 days ago | postonline.co.uk | Emma Hughes

Tweet Facebook LinkedIn Save this article Send to Print this page As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
FCA clarifies approach to naming and shaming insurers

5 days ago | postonline.co.uk | Emma Hughes

In the updated policy statement, the FCA confirmed it can only name subjects of investigations in a limited set of circumstances, rather than when it deems there is a public interest as it had previously pushed for.
Lloyd’s Tiernan shares his vision for London market

6 days ago | postonline.co.uk | Emma Hughes

Tweet Facebook LinkedIn Save this article Send to Print this page Patrick Tiernan has marked his first day as Lloyd’s CEO with a LinkedIn post, reflecting on his challenging medical journey and his hopes for the future of the London insurance market.
Avantia aims to become first insurer with AI-driven operations

6 days ago | postonline.co.uk | Emma Hughes

Tweet Facebook LinkedIn Save this article Send to Print this page Mark Eastham, CEO of Home Protect and Avantia Group, has revealed how he will secure a place among the nation’s top 10 home insurers by becoming the first provider to have an artificial intelligence-driven operating model.
Decant adds embedded cover amid whisky scam surge

6 days ago | postonline.co.uk | Tom Luckham

Tweet Facebook LinkedIn Save this article Send to Print this page Following its partnership with Embri, Decant’s CEO has told Insurance Post that embedded insurance will help reassure investors amid a surge in whisky investment scams.
What it takes to scale generative AI in insurance revealed

6 days ago | postonline.co.uk | Emma Hughes

Tweet Facebook LinkedIn Save this article Send to Print this page While insurance executives expect generative artificial intelligence investment to continue to increase, a survey by Accenture shows that spending has yet to translate into scaled deployment.
What lessons should the industry learn from retail cyber attacks?

1 week ago | postonline.co.uk | Tom Luckham

Tweet Facebook LinkedIn Save this article Send to Print this page Following several high-profile cyber attacks against retail businesses in recent months, figures throughout the insurance industry have highlighted the importance of comprehensive risk management, alongside robust cyber cover. In late April, Marks and Spencer confirmed that it had suffered a cyber-attack, which led it to pause all online orders. Harrods and Co-op followed shortly with similar announcements.
FCA CEO responds to Which? petition to 'end the insurance rip-off'

1 week ago | postonline.co.uk | Scott McGee

The Financial Conduct Authority’s CEO Nikhil Rathi has responded to Which? CEO Anabel Hoult after the consumer group delivered a petition calling on the regulator to get a stronger grip on a market that isn’t working as intended. On 14 May, Which? delivered a petition with 170,000 signatures outlining failings of the insurance industry, such as the claims experience. Which? worked with Facebook group Claims Guardians, set up by Copyright Infopro Digital Limited. All rights reserved.
Lee Mooney resurfaces at Markel as Galjaard steps down

1 week ago | postonline.co.uk | Scott McGee

Tweet Facebook LinkedIn Save this article Send to Print this page RSA’s former head of commercial Lee Mooney is to take over as head of UK for Markel, as Neil Galjaard steps down.
The insurance stories set to dominate the headlines in the second half of 2025

1 week ago | postonline.co.uk | Jonathan Swift

Tweet Facebook LinkedIn Save this article Send to Print this page Content director’s view: Things might have gone quiet of late, but Jonathan Swift expects the lull to offer only a short respite before the deal-doers and headline-makers are back in force fueling the market conversation. And here are some predictions as to who you all might be talking about between now and 2026.