KMWorld Magazine

KMWorld stands out as a top publisher, organizer of conferences, and provider of information in the fields of knowledge management, content management, and document management. We keep our audience of over 40,000 subscribers updated on the essential elements, processes, and success stories that can enhance business performance. With insights from some of the industry's best writers and analysts, KMWorld also features a variety of specialized publications. These include the KMWorld Best Practices White Papers series, which offers valuable educational content from leading solution providers without the clutter of marketing; and the KMWorld Buyer's Guide, a helpful print and digital resource designed to streamline your search for vendors or identify sources for knowledge management tools.

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BCN Cloud Voice Call Center redefines call center efficacy and personalization

3 days ago | kmworld.com | Sydney Blanchard

BCN, a leading managed network and technology solutions provider, is debuting the BCN Cloud Voice Call Center, a centralized, secure platform transforming call center complexity, cost, and security. Rising above legacy call center solutions, the BCN Cloud Voice Call Center cultivates seamless, personalized interactions, ideal for small- to mid-sized businesses relying on high-touch customer interactions.
Unstructured content and GenAI: Bridging gaps and transforming access

4 days ago | kmworld.com | Sydney Blanchard

Tapping into the value of unstructured content is an ongoing goal for many organizations navigating the expanse of their data estates. Through technologies such as natural language processing and generative AI (GenAI), transforming unstructured content into structured, actionable insights can supercharge enterprise decision making and competitive presence in the market.
QorusDocs and Litera collaborate to assist law firms manage crucial data

1 week ago | kmworld.com | Stephanie Simone

QorusDocs, an AI-powered proposal management software company, is forming a global partnership with Litera, a leader in legal technology solutions for legal work, firm performance, and firm governance, enabling QorusDocs' proposal management software to integrate with Litera Foundation to bring firm intelligence into pitches and proposals.
Certinia’s Spring ‘25 release supercharges customer success, productivity, and visibility

1 week ago | kmworld.com | Sydney Blanchard

Certinia, the platform for service business, is unveiling its Spring ‘25 release, complete with AI-powered capabilities that unlock value, increase productivity, and enhance workflow visibility. With this release, Certinia tackles the need for efficient, quality decision making among service organizations, with new features centered around foresight, flexibility, and intelligence. This release homes in on the needs of Certinia’s customers, bringing to them elevated, best-in-class experiences.
Intapp to acquire TermSheet, boosting the asset investment lifecycle with applied AI

1 week ago | kmworld.com | Stephanie Simone

Intapp, a leading global provider of AI-powered solutions for professionals at advisory, capital markets, and legal firms, is acquiring TermSheet, a provider of software for real estate teams, offering a unified solution that will provide an advanced operating system for every aspect of the real assets investment lifecycle.
ZoomInfo Copilot delivers AI-fueled sales capabilities with its Spring 2025 release

1 week ago | kmworld.com | Stephanie Simone

ZoomInfo, the Go-to-Market Intelligence Platform, is updating its ZoomInfo Copilot solution with enhancements to deliver AI-fueled account insights far beyond the initial prospecting stages, aiming to give sellers an AI advantage from outreach to upsell.
Progress gives marketers AI capabilities to create elevated digital experiences

1 week ago | kmworld.com | Stephanie Simone

Progress, the trusted provider of AI-powered digital experience and infrastructure software, is introducing AI innovations in the Progress Sitefinity content management platform, empowering marketers to create, manage, and optimize content more efficiently to deliver faster, easily personalized digital experiences across multiple touchpoints.
Octolane’s AI-powered CRM seeks to challenge Salesforce and Hubspot

1 week ago | kmworld.com | Sydney Blanchard

Octolane, which provides an AI-driven CRM that automates sales actions and CRM updates, is announcing the results of its seed funding round, having raised $2.6 million. Aiming to challenge Salesforce and other legacy CRM platforms, Octolane delivers an innovative AI-driven platform that predicts and automates sales actions that lead to closing more deals.
Snowflake attains Department of Defense IL5 authorization

1 week ago | kmworld.com | Stephanie Simone

Snowflake, the AI Data Cloud company, announced it has achieved Department of Defense (DOD) Impact Level 5 (IL5) Provisional Authorization (PA) on AWS GovCloud U.S.-West—enabling Snowflake to offer IL5 authorized solutions to organizations requiring the highest levels of protection for Controlled Unclassified Information (CUI) within the DOD and related agencies.
Nerdio Manager for Enterprise 7.0 supports Windows 365 and Cloud Desktop Management

2 weeks ago | kmworld.com | Stephanie Simone

Nerdio, creator of an automated End-User Computing (EUC) management platform, is releasing Nerdio Manager for Enterprise 7.0, building on Nerdio’s leadership in helping customers manage Microsoft Azure Virtual Desktop with expanded support for Windows 365 and physical endpoints.