A Provider

Sep 19, 2024 | biztechmagazine.com | Matt Kunkel |A Provider

Sep 19 2024 Security Here’s how to save the day when inevitable security incidents occur. For an IT leader, experiencing a data breach can feel like the end of the world. The recovery process can be long and arduous, and your partners’ and customers’ trust won’t be recovered overnight. There may even be legal or regulatory fallout that extends far into the future. But in today’s threat environment, breaches are inevitable.

Jul 4, 2024 | itsecuritywire.com | A Provider

Motorola Solutions acquires Noggin, a provider of cloud-based business continuity planning, operational resilience, and critical event management (CEM) software. Through a unified, collaborative interface, Noggin’s software enables response teams to communicate directly, follow consistent procedures, and have the same operational picture during both everyday incidents and emergencies.

Jan 11, 2024 | callcentrehelper.com | A Provider

Natural Language Processing is the set of techniques and approaches that enable machines to understand, interpret and generate language like that of human beings. At the convergence of computer science, linguistics and artificial intelligence, NLP is a constantly evolving field of research and development. Let’s dive into the world of NLP, where the convergence of AI technology and linguistics is redefining customer service standards.

Jan 9, 2024 | callcentrehelper.com | A Provider

Call centre agents are usually the first point of contact with prospects at Bouygues Immobilier so the company wanted to secure the best way to onboard them to reach the sales teams as soon as possible. ChallengeBouygues Immobilier was looking for a powerful and easy-to-use computer telephony integration (CTI) system for all pre-sales and post-sales activities. ObjectiveThe objective was to upgrade the quality of service and improve customer satisfaction.

Jan 4, 2024 | callcentrehelper.com | A Provider

In an ever-changing market, emotion is a central element that can make all the difference. Brands are increasingly aware of the impasse into which traditional communication schemes have plunged them and understand that mass personalization is not enough to establish lasting relationships with their customers. Indeed, 80% of CX managers explain that they plan to initiate the measurement of customer emotions, as cited in Zendesk’s 2023 Study on measuring customer emotions.