Adam Tatum

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Tatum: Moving into a New Year

Dec 2, 2024 | noln.net | Adam Tatum

Around this time of the year, many of you are looking to finish strong on your numbers. You are usually shoring up your crew for the slower, colder months (for some of us) and looking at how it will all end. Are you going to be down in customers or sales from the year before? This is a concern for those with new competition in your markets. Are you looking to hit a few year-end goals to pad the bottom line for a positive year?
Tatum: Harness Your Best Self

Oct 1, 2024 | noln.net | Adam Tatum

As with any job or career that someone starts, they want to feel like they have a purpose for doing it. In our industry, there are many routes that can be taken by personnel to increase their knowledge of or importance to the shop or business where they are employed. Most seem to think that the only way to move up is to find a place in management and settle in, but I am here to tell you that you have so many more opportunities to grow that you may not even know.
Tatum: Are You Winter Ready?

Sep 3, 2024 | noln.net | Adam Tatum

As we transition from the busy and warm summer months to the slower and cooler fall, it is a suitable time to prepare your locations and your teams for the colder months of the year. There are a number of things that you can do now so you are set up for a successful down period. Let’s go over a few of the things that you can do, starting with your sales training. Wait—sales training can benefit just a particular seasonal period?
Tatum: Digging out of The Hole - Part 2

Aug 1, 2024 | noln.net | Adam Tatum

In the last article on this subject, I discussed how some of the outside influences on your business can hinder you. I also pointed out that it is not always bad management that is bringing you down. However, there could be some internal changes that can be made to also improve the viability of your location. It is a point that I have to make that you should already know: Your customer is changing.
Tatum: Digging Out of The Hole

Jul 1, 2024 | noln.net | Adam Tatum

I guess that my tagline might be a little broad, but it's by design. This will be the first of a few entries that you will see regarding this topic. This first one will focus on the store location itself and any outside influence on your business. It is not always the wrong management team or the wrong team that holds us back. Sometimes, unfortunately, it is just changes out of your control that are digging you deeper into a hole.
Tatum: It's Going To Be a Hot One

Jun 3, 2024 | noln.net | Adam Tatum

As we round the corner out of spring and into summer—the busy season for the repair industry—we need to make sure that we keep the people generating these sales safe and sound. In this article, we will discuss some safety tips for the hot weather months and things that you can do to keep your teams going in the heat. Each day, workers who are exposed to extreme heat or work in hot environments may be at risk of heat stress.
Tatum: What Do You Look For?

May 28, 2024 | noln.net | Adam Tatum

As we all struggle to find the right people to add to our teams, we need to look at what it is that we are looking for to begin with. The first step in finding the right people is to know what it is that you are looking for in the position. Since the position that we are always in the most need of is the lube technician, then that should be the focus of this article. I will go over a few things that might make it easier to understand or change what you are looking for.
Tatum: Empowering Your Team

Apr 1, 2024 | noln.net | Adam Tatum |Joanna Johnson

In each of our locations, we employ a manager to oversee the daily operations of our facility. Everyone has their own qualifications as to what that person needs to know how to do, and what skills are required to do the job. As you build your managers’ skill sets to be a much more valuable member of the organization, you can start adding on some duties that are not among the normal day-to-day-to-dos.
Tatum: Emergency Services

Mar 1, 2024 | noln.net | Adam Tatum |Joanna Johnson

I was recently on a call with other franchisees and representatives when the topic of AED devices in our location was brought up. There were mixed thoughts on them and I, for one, was not keen on them being in the location. We all have guys who might be tempted to check it out or even do something wrong while using it. But it did mention a good topic for discussion. What can we do to help in an emergency in one of our store locations?
Tatum: Upgrading Your Talent

Feb 9, 2024 | noln.net | Adam Tatum

Many of you are always on the lookout for the next big hire. We are always looking for a talented salesperson or a gearhead that can add some higher-level services to our business. This comes with generally higher costs in labor and recruiting, as well as onboarding and training costs. But what if there was a resource that you could utilize to not only build up your own people in-house, but also get national certification at the same time?