Alan Santillan

Feb 22, 2024 | learn.g2.com | Alan Santillan

Alan arrived at G2 Crowd with a background in Logistics, Business Operations, and Services Marketing during the summer of 2018. With this experience, he continues to build and scale G2's offsite SEO presence through content promotion, development, and outreach. Productivity 50+ Customer Service Statistics You Must Know in 2024 Globalization has brought a more competitive environment to any and every industry out there. Good...

Feb 20, 2024 | learn.g2.com | Alan Santillan |Mara Calvello |Stephanie Graham |HARSH VARDHAN

Globalization has brought a more competitive environment to any and every industry out there. Good customer service is essential for any company, but how crucial is it? Customer service channels were not at all common a few decades ago, but today, they are important for any thriving company. Cloud-based company phone systems have increased client expectations. With more customer service software tools at your disposal, the ceiling for a great customer journey is higher than ever.