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Jun 14, 2024 | 
destinationcrm.com | Alex Kvamme
By Alex Kvamme, CEO, Echo AI A marketer’s job is a pressure cooker. They have to establish awareness, attract attention and stimulate demand for a company’s products and services—all with scant data. They compete with their marketing peers for mindshare in an environment that gets more competitive by the second. To even scratch the surface, they spend millions of dollars on research, surveys, interviews, and panels to arrive at these loose predictions.
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Apr 29, 2024 | 
smartcustomerservice.com | Alex Kvamme
Customer experience is the critical nexus between businesses and their customers, but the mantra of contact centers has long been to deflect live interactions. The logic was simple: Every customer call represents a cost. Businesses dislike costs, so they fended off customer interactions with automation. But these short-term cuts have led to long-term issues.
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Oct 19, 2023 | 
thenewstack.io | Richard MacManus |Alex Kvamme |Joshua Reini |Loraine Lawson
At its Compose conference today, Netlify announced it is taking on the enterprise market with a new product suite: Netlify Composable Web Platform. Last week, I met CEO Matt Biilmann at Netlify’s new San Francisco office near South Park to discuss the launch. Netlify was the company that coined the term “Jamstack,” a web development trend based on the concept of decoupling the frontend UI from the back end infrastructure.
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Oct 17, 2023 | 
thenewstack.io | Alex Kvamme |Grace Ewura-Esi |Kumar Goswami |Alex Williams
Generative AI is all the rage. In the last few months, we’ve seen an explosion of large language off-the-shelf and open source models (LLMs), like Meta’s Llama 2, OpenAI’s GPT-4, Anthropic’s Claude 2 and tools like ChatGPT code interpreter and GitHub Copilot. The ecosystem is exploding and it’s quickly transforming various industries. Customer service and support is one area seeing massive gains.
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Oct 14, 2023 | 
thenewstack.io | Loraine Lawson |Alex Kvamme |Joshua Reini |Richard MacManus
The W3C adopted the WCAG 2.2 as the latest standard for internet accessibility earlier this month.
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Oct 11, 2023 | 
thenewstack.io | Luca Galante |Alex Kvamme |Joshua Reini |Loraine Lawson
Cookie Policy When you visit, the website may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device, but does not usually directly identify you. The information is mostly used to make the website display the embedded content you expect to see and work the way you expect it to. These cookies are necessary for the website to function and cannot be switched off in our systems.
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Oct 4, 2023 | 
thenewstack.io | Jennifer Riggins |Alex Kvamme |Joshua Reini |Loraine Lawson
Are you looking to make your developers unproductive and unhappy? Who isn’t, right? Life-Long Observation of Developer ProductivityKanat-Alexander is a principal software engineer at LinkedIn and author of developer productivity books “Code Simplicity” and “Understanding Software: The Fundamentals of Software,” The latter reflects on his own experience and observations around software design principles and developer productivity improvements in organizations.
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Oct 3, 2023 | 
thenewstack.io | Steve Fenton |Alex Kvamme |Joshua Reini |Loraine Lawson
When you buy software as a service (SaaS), you expect low overheads and predictable pricing in the face of uncertain usage. Ideally, you purchase a service tier based on a known quantity, such as the number of users, so you can budget for the year. This presents a challenge for SaaS providers who must develop a competitive pricing strategy that remains profitable over the long term.
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Oct 3, 2023 | 
thenewstack.io | Joab Jackson |Alex Kvamme |Joshua Reini |Loraine Lawson
For Jay Kreps, Confluent CEO and one of the creators of the Apache Kafka distributed event streaming platform, all business work done on computers should be executed in real-time. A decade ago, as a staff engineer at LinkedIn, Kreps saw, in his words, “a fundamental disconnect” between how businesses operated and the computing systems that supported these businesses. At the social media service, all the data was generated all the time, and this was true of pretty much every business Kreps knew of.
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Oct 3, 2023 | 
thenewstack.io | Jorge Lainfiesta |Alex Kvamme |Joshua Reini |Loraine Lawson
Every engineering organization has unique challenges. For Zalando, the online fashion powerhouse, there are special events, like CyberWeek, that require alignment from everyone on board. For Lunar Bank, the online bank making waves in Scandinavia, providing Danish regulators with live compliance reports of its systems is critical. These examples require extensive collaboration across teams, which is best done through a finely tuned internal developer portal.
