Ana Marina Moreira

May 13, 2024 | mdpi.com | Mariana Costa |Manuel Au-Yong-Oliveira |Ana Marina Moreira

1. IntroductionThe world we live in is constantly changing. Thus, society and people’s way of life have changed significantly over the last few years because of constant globalization, digitalization, and technological developments, inevitably having consequences for the most diverse business sectors that are indispensable to society. The banking sector has been no exception, having adapted to these changes, leading to the emergence of digital banking.