Andy Kollmorgen

Sydney

Investigations Editor at CHOICE Magazine (Australia)

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Articles

The growing threat to your freedom of choice online

1 week ago | choice.com.au | Andy Kollmorgen

Need to know Dark patterns – where you're fooled or forced into making selections when transacting online – come in many forms A new global report on the issue argues that Australians are particularly vulnerable to these online manipulations New legislation is expected to come into play this year aimed at stopping this unfair business practice The steady creep of dark patterns into our daily online lives has worn down our capacity to resist, to the point where they're making our choices for...
Can you trust canned tuna sustainability claims? | CHOICE

2 weeks ago | choice.com.au | Andy Kollmorgen

New research suggests the environmental promises of many brands are on shaky ground.
CHOICE files energy retailer ‘super complaint’ with the ACCC

3 weeks ago | choice.com.au | Andy Kollmorgen

Need to know In July last year, CHOICE was named by the federal government as one of three organisations with the authority to lodge a designated or 'super' complaint We've targeted the energy retailer sector due to complicated and confusing pricing tactics that leave customers paying more then they should We’ve estimated the total cost to consumers of same-name messaging at around $65 million The pricing tactics of energy retailers are the stuff of nightmares.
ANZ Bank's QR code rollout is leaving people behind

1 month ago | choice.com.au | Andy Kollmorgen

Advocates for First Nations communities and older Australians say it's yet another example of a tone deaf industry.
Are you owed a refund for that extra car insurance you bought? | CHOICE

1 month ago | choice.com.au | Andy Kollmorgen

For more than 60 years, we've been making a difference for Australian consumers. In that time, we've never taken ads or sponsorship. Instead we're funded by members who value expert reviews and independent product testing. With no self-interest behind our advice, you don't just buy smarter, you get the answers that you need. You know without hesitation what's safe for you and your family. And you'll never be alone when something goes wrong or a business treats you unfairly.
When your lender keeps squeezing after your lemon car’s broken

1 month ago | choice.com.au | Andy Kollmorgen

Need to know In March this year, the Australian Securities and Investments Commission announced it was launching a review into the used car finance sector The regulator is currently taking legal action againt Money3 Loans for breaching responsibile lending laws when approving used car loans We highlight the case of a cash-strapped woman whose used car was purchased with financing from Money3 but broke down within days Having a loan quickly approved so you can buy a used car can seem like a...
Why the electricity pricing safety net isn't working

1 month ago | choice.com.au | Andy Kollmorgen

Need to know When we don't choose one of the overwhelming number of market energy plans out there, we blindly accept the Default Market Offer (DMO) The DMO is meant to act as a safety net for the disengaged, especially people who end up on the same overpriced plan indefinitely The consumer advocacy group Energy Consumers Australia makes the case that the DMO isn't working as intended and should be significantly revised Confusion. Deception. Prices continually on the rise.
Door-to-door solar sales targeted in ‘super complaint’ to the regulator

1 month ago | choice.com.au | Andy Kollmorgen

Need to know The Consumer Action Law Centre recently lodged its first designated complaint with the ACCC, aiming to put a stop to unsolicited solar sales Consumers currently have very few protections against third-party lead generation and the door knockers that follow Consumer Affairs Victoria won a legal case in 2021 against Vic Solar, which used third-party lead generators to send door knockers to people's homes In July last year the federal government announced a new way for consumer...
How ethical is your favourite chocolate? | CHOICE

1 month ago | choice.com.au | Andy Kollmorgen

Child labour and deforestation are slowly being addressed, but are manufacturers really cleaning up their supply chains?
New energy rules aim to push back on the loyalty tax

2 months ago | choice.com.au | Andy Kollmorgen

Energy companies could be forced to limit price increases and offer better support to those in hardship.