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Anna Tims

London

Consumer Affairs Journalist at The Guardian

Consumer affairs journalist on The Guardian. https://t.co/j3O2ZVIF5M

Articles

  • 1 week ago | theguardian.com | Anna Tims

    I am living in my first home since coming out of foster care. I moved into the flat in 2020, and topped up my credit meter with £50 a month, as instructed by my housing association. I understood that this covered my gas and electricity use. In 2023, I received a demand for more than £2,700 from EDF, stating that I had not been paying my electricity bill. It has since had me on a payment plan of £108 a month. I’ve now been told that it should not have billed me for more than a year’s worth of arrears.

  • 1 week ago | sg.finance.yahoo.com | Anna Tims

    Anna Tims Tue, 17 June 2025 at 1:00 am GMT-5 2 min read A reader was shocked to receive a demand from EDF stating the electricity bill had not been paid.Photograph: Panacea Pictures/Alamy I am living in my first home since coming out of foster care. I moved into the flat in 2020, and topped up my credit meter with £50 a month, as instructed by my housing association. I understood that this covered my gas and electricity use.

  • 1 week ago | theguardian.com | Anna Tims

    Last Christmas I was prescribed antibiotics for a post-operative infection. The pharmacy assistant insisted, despite my questioning, that I was exempt from prescription charges. Two weeks later I returned with another prescription, and was told that they had made a mistake and I was liable for charges after all. I paid the outstanding fee on the spot.

  • 1 week ago | inkl.com | Anna Tims

    New mothers and cancer patients are among those entitled to free NHS prescriptions. Photograph: Andrew Milligan/PA Last Christmas I was prescribed antibiotics for a post-operative infection. The pharmacy assistant insisted, despite my questioning, that I was exempt from prescription charges. Two weeks later I returned with another prescription, and was told that they had made a mistake and I was liable for charges after all. I paid the outstanding fee on the spot.

  • 2 weeks ago | theguardian.com | Anna Tims

    When my rear bumper was torn off after a collision with a post, the AA directed me to its Accident Assist service. I was told my vehicle would be recovered immediately and assessed for repairs on the next working day, and that the service would liaise with my insurer. I was also promised a courtesy car. My car was taken into storage over the weekend. Four days later, it had still not arrived at the nominated garage.

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anna tims
anna tims @anna_tims
25 Nov 24

I'd love to hear if anyone else has kept up a daily journal through life https://t.co/Eimeu4Z2lh

anna tims
anna tims @anna_tims
15 Jan 24

Have you received a fine for travelling in low emissions zone in an EU country without displaying the appropriate permit? If so, I'd like to hear from you #Journorequest

anna tims
anna tims @anna_tims
4 Sep 23

Were you left stranded abroad and left to fund hotel and food costs after last week's air traffic control meltdown? If So, I'd like to hear from you for an article in The Guardian #journorequest