
Anna Tims
Consumer Affairs Journalist at The Guardian
Consumer affairs journalist on The Guardian. https://t.co/j3O2ZVIF5M
Articles
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1 week ago |
theguardian.com | Anna Tims
I am living in my first home since coming out of foster care. I moved into the flat in 2020, and topped up my credit meter with £50 a month, as instructed by my housing association. I understood that this covered my gas and electricity use. In 2023, I received a demand for more than £2,700 from EDF, stating that I had not been paying my electricity bill. It has since had me on a payment plan of £108 a month. I’ve now been told that it should not have billed me for more than a year’s worth of arrears.
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1 week ago |
sg.finance.yahoo.com | Anna Tims
Anna Tims Tue, 17 June 2025 at 1:00 am GMT-5 2 min read A reader was shocked to receive a demand from EDF stating the electricity bill had not been paid.Photograph: Panacea Pictures/Alamy I am living in my first home since coming out of foster care. I moved into the flat in 2020, and topped up my credit meter with £50 a month, as instructed by my housing association. I understood that this covered my gas and electricity use.
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1 week ago |
theguardian.com | Anna Tims
Last Christmas I was prescribed antibiotics for a post-operative infection. The pharmacy assistant insisted, despite my questioning, that I was exempt from prescription charges. Two weeks later I returned with another prescription, and was told that they had made a mistake and I was liable for charges after all. I paid the outstanding fee on the spot.
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1 week ago |
inkl.com | Anna Tims
New mothers and cancer patients are among those entitled to free NHS prescriptions. Photograph: Andrew Milligan/PA Last Christmas I was prescribed antibiotics for a post-operative infection. The pharmacy assistant insisted, despite my questioning, that I was exempt from prescription charges. Two weeks later I returned with another prescription, and was told that they had made a mistake and I was liable for charges after all. I paid the outstanding fee on the spot.
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2 weeks ago |
theguardian.com | Anna Tims
When my rear bumper was torn off after a collision with a post, the AA directed me to its Accident Assist service. I was told my vehicle would be recovered immediately and assessed for repairs on the next working day, and that the service would liaise with my insurer. I was also promised a courtesy car. My car was taken into storage over the weekend. Four days later, it had still not arrived at the nominated garage.
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