
Anna Tims
Consumer Affairs Journalist at The Guardian
Consumer affairs journalist on The Guardian. https://t.co/j3O2ZVIF5M
Articles
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2 days ago |
msn.com | Anna Tims
Microsoft Cares About Your PrivacyMicrosoft and our third-party vendors use cookies to store and access information such as unique IDs to deliver, maintain and improve our services and ads. If you agree, MSN and Microsoft Bing will personalise the content and ads that you see. You can select ‘I Accept’ to consent to these uses or click on ‘Manage preferences’ to review your options and exercise your right to object to Legitimate Interest where used.
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2 days ago |
theguardian.com | Anna Tims
Our new year started with a bang when there was a gas explosion in the house next door. My mum and I were lucky not to be hurt, but our house and that of our neighbour’s were deemed unsafe. We have had to move into a series of hotels and temporary accommodation, and we informed our various suppliers of the situation. All were helpful, apart from Sky, which won’t speak to us. I’ve phoned at least six times and had two web chats, all to no avail. SM, LeedsThis was a horrendous experience.
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3 days ago |
theguardian.com | Anna Tims
Ovo switched customers’ accounts to a new system, whereupon my gas account disappeared from my bills. Eventually, it was discovered that my gas meter is not registered at this property, and never has been. I have lived here for 15 years and have been paying gas bills all that time. A letter from the network operator said I’d have to pay any shortfall accumulated, which terrifies me. I am a dyslexic single parent and find managing the household finances challenging.
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4 days ago |
theguardian.com | Anna Tims
I have received two letters from National Parking Enforcement Ltd (NPE) demanding £170 for failing “to correctly use a pay & display machine” in a car park six years ago. It doesn’t specify what I did incorrectly – I’m guessing I made a typo when entering my car reg because the buttons on the machines are so faded and Os and zeros look identical. I’m told I face court and a damaged credit rating if I don’t stump up.
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1 month ago |
theguardian.com | Anna Tims
British Gas is causing me mental breakdown. I am a refugee and was grateful to be given a social housing flat. I duly informed British Gas, which supplies the gas on a prepayment meter and electricity, which was supposed to be billed. They sent me a new code and top-up card and I paid in £60. It turned out the previous tenant had left a £236 debt, presumably on the electricity account. British Gas siphoned off £54 and left me with £6 worth of fuel.
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