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1 week ago | 
inc.com | Annabel Burba
Two years ago, Rent the Runway co-founder and CEO Jennifer Hyman discovered something strange. Customers who interacted with RTR’s customer service team, she says, had higher loyalty rates than those who took the “happy path”—meaning those who didn’t reach out.
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2 weeks ago | 
businessandamerica.com | Annabel Burba
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3 weeks ago | 
businessandamerica.com | Annabel Burba
For Soft Services founder and CEO Rebecca Zhou, communicating calmness is essential both in the boardroom and on a trail ride. Source link
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3 weeks ago | 
inc.com | Annabel Burba
Welcome to Out of Office, a series that explores the extracurricular activities of entrepreneurs—from passion projects to full-blown side gigs—and why what they do in their downtime helps them level up as business leaders. Last year, Rebecca Zhou went on a horse riding trip during a product activation she was hosting for Soft Services, the body skincare brand she launched in 2021. It was the first time she had ridden a horse since she was a toddler.
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1 month ago | 
inc.com | Annabel Burba
Welcome to Out of Office, a series that explores the extracurricular activities of entrepreneurs—from passion projects to full-blown side gigs—and why what they do in their downtime helps them level up as business leaders. During the coronavirus pandemic, Jeni Britton decided to step away from the ice cream empire she spent 26 years building. To figure out who she was outside of Jeni’s Splendid Ice Creams, Britton turned to two places: The forest and the racetrack.
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1 month ago | 
inc.com | Annabel Burba
A few weeks ago, wellness influencer Arielle Lorre saw a video of herself talking about her skincare routine on a podcast. As the host of Well with Arielle Lorre, this normally would have been nothing out of the ordinary for Lorre. But here’s the catch: She had never tried the skin product she gushes about in the video. She had also never met the person she is speaking with.
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1 month ago | 
inc.com | Annabel Burba
Kiara Takanashi is a lot like a typical American content creator. She livestreams, sings, plays video games, and sells merchandise. She regularly posts on social media platforms, and by doing so, has amassed about 1.58 million YouTube subscribers and 1.2 million X followers. But here’s what sets her apart: She’s not human. She’s a purple-eyed, orange-and-green-haired phoenix creature from another dimension.
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1 month ago | 
inc.com | Annabel Burba
Welcome to Out of Office, a series that explores the extracurricular activities of entrepreneurs—from passion projects to full-blown side gigs—and why what they do in their downtime helps them level up as business leaders. Kimberley Ho has early memories of watching her mother, a businesswoman, unwind after work by cracking open Nobel Prize-winning poetry books. That, she says, is where her love of literature began. And just like her mother, Ho is also passionate about business.
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1 month ago | 
inc.com | Annabel Burba
Even Barty Walsh, the co-founder and CEO of U.K.-based oral care company Ordo, admits that toothbrushes are boring. That’s why, to propel the brand’s expansion into the U.S. market last year, he decided to team up with a brand whose products are decidedly more fun: Squishmallows. Photo: OrdoWalsh approached the plush toy brand more than a year ago with the idea to license its characters for a line of themed kids toothbrushes.
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1 month ago | 
inc.com | Annabel Burba
Brands like Goodles, Banza, and Magic Spoon have become hits by transforming comfort foods into protein-packed meals. With her newest venture, Khloé Kardashian hopes to do the same for snacks. Her new brand Khloud and its first product, protein popcorn, hits Target shelves nationwide next week. After struggling to incorporate more protein into her diet a few years ago, Kardashian created Khloud alongside venture capital firm and brand incubator K5 Global.
