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Jan 29, 2025 | 
kbi.media | Karissa Breen |Simon Howe |Ashley Diffey |Matias Madou
Ivano is the General Manager of AUSCERT. He is also a researcher, consultant, author, and speaker whose work focuses on the managerial and business implications of Cybersecurity. A Lecturer in Information Security, Governance and Leadership with the UQ Business School and a member of UQ Cyber, Ivano helps business leaders and executives make evidence-based decisions in cybersecurity.
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Nov 11, 2024 | 
dynamicbusiness.com | Ashley Diffey
Is making it easier for consumers to engage with your business digitally an ongoing objective? For many small and medium sized operations, the answer is a resounding yes. That’s to be expected, given the well documented benefits such a strategy can deliver. Chief among them is satisfying consumers’ expectations. In today’s times, online ordering capability, self-service options and a seamless customer experience have ceased to be ‘nice to haves’.
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Oct 3, 2024 | 
dynamicbusiness.com | Ashley Diffey
Resilience has come up in a number of contexts this year. In a short period of time, we’ve seen it evolve from a cybersecurity conversation, to a whole-of-business focus. That evolution is now continuing with the focus turning to the customer journey and how resilient each stage of that journey is to disruption.
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Sep 19, 2024 | 
retailbiz.com.au | Ashley Diffey
The digital landscape has undergone a seismic shift, with research showing nearly one-fifth of all retail transactions now occur online. This trend, fuelled by the COVID pandemic, has created a fertile ground for sophisticated fraudsters to exploit. As artificial intelligence (AI) continues to evolve, these cybercriminals are becoming increasingly adept at using identity as a gateway to impersonate users, infiltrate networks, and wreak havoc on retailers and their customers.
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Aug 28, 2024 | 
kbi.media | Ashley Diffey
The Evolving Threat Landscape Facing Australia’s Banks Banking fraud continues to be a significant and costly challenge for financial institutions in Australia and around the world. As cybercriminals become increasingly sophisticated, they are leveraging advanced technologies, including artificial intelligence (AI), to devise new and more sophisticated attack vectors.
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Jun 20, 2024 | 
dynamicbusiness.com | Ashley Diffey
Australia’s insurance sector is undergoing a significant transformation, moving away from traditional, low-interaction models towards a more personalised, high-touch approach. This shift prioritises convenience and customisation for policyholders, ensuring their needs are addressed effectively and efficiently. Previously, insurers relied on methods such as knowledge base articles and generic product emails for customer service. Today, data-driven personalisation is key.
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May 31, 2024 | 
retailbiz.com.au | Ashley Diffey
With the occurrence of ecommerce fraud showing no sign of slowing, increasing numbers of retailers are coming to the realisation that a new approach to security is required. It’s a big problem to tackle. According to industry estimates, the cost to retailers of ecommerce fraud is forecast to amount to $US 362 billion between 2023 and 2028. Over that time, the cost to resolve just $1 of fraudulent activity is estimated to rise to $3.75.
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Mar 11, 2024 | 
kbi.media | Ashley Diffey
How Decentralised ID Management can Boost Data Privacy As the proportion of daily life conducted online continues to climb, people are increasingly concerned by the lack of control they have over their personal data. In fact, 66% of consumers feel they will never be fully in control of their data while only 33% are aware of how many companies already have access to their details.
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Feb 8, 2024 | 
australianfintech.com.au | Ashley Diffey
The critical role of digital ID management in financial servicesBy Ashley Diffey, Vice President Australia & New Zealand at Ping IdentityWith competition in the sector continuing to rise, banks and financial services firms are becoming acutely aware of the importance of effective digital identity management. Digital IDs have become a vital component in the online services that have proliferated during the past few years.
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Jan 23, 2024 | 
retailbiz.com.au | Ashley Diffey
There’s no doubt 2023 was a challenging year for scores of Australian retailers. While supermarkets continued to enjoy record profits – Woolworths and Coles increased their profits by almost five per cent in FY2023 – brands and businesses that rely on the discretionary dollar had to work harder than ever for it. Little surprise, given millions of households are doing it tough, courtesy of rising interest rates and an increase in the cost of goods and services across the board.
