
Belle Lin
Tech Reporter at The Wall Street Journal
Tech reporter @WSJ / @CIOJournal / [email protected]
Articles
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1 week ago |
jp.wsj.com | Belle Lin
人工知能(AI)の進歩と豊富な資金を背景に、顧客サービスを担う新世代の音声ボットが登場している。 自動音声プログラムは、AIをほぼ、または全く使っていなかった旧来のものから、文字起こし・テキスト読み上げに大規模言語モデルを組み合わせたものに進化している。Copyright ©2025 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8
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2 weeks ago |
wsj.com | Belle Lin
Government contractors Appian and Pegasystems are among those that see an opportunity amid the emphasis on cost cuttingFor smaller government IT contractors like Appian and Pegasystems, the cost-cutting agenda of the Trump administration offers an opportunity to generate more business—provided they, too, don’t end up on the chopping block.
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2 weeks ago |
reforma.com | Belle Lin
Están agentes de voz de IA listos para atender tu llamada05 MIN 00 SEGBelle Lin / THE WALL STREET JOURNALNueva York, Estados Unidos (22 mayo 2025) .-05:00 hrsYa llegó nueva generación de bots de voz para atención al cliente, impulsada por avances en inteligencia artificial y avalancha de dinero. Crédito: APYa llegó una nueva generación de bots de voz para atención al cliente, impulsada por los avances en inteligencia artificial y una avalancha de dinero.
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2 weeks ago |
wsj.com | Belle Lin
Government contractors Appian and Pegasystems are among those that see an opportunity amid the emphasis on cost cuttingFor smaller government IT contractors like Appian and Pegasystems, the cost-cutting agenda of the Trump administration offers an opportunity to generate more business—provided they, too, don’t end up on the chopping block.
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2 weeks ago |
wsj.com | Belle Lin
Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone callsA new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with little or no AI to newer speech-to-text and text-to-speech models combined with large language models. Copyright ©2025 Dow Jones & Company, Inc. All Rights Reserved.
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