Benjamin Barlow

Aug 11, 2024 | medcitynews.com | Benjamin Barlow

The post-pandemic world has changed the way patients approach care for themselves and loved ones, reflecting the long-term impact created by Covid and creating a new healthcare landscape for providers to navigate with different (often higher) expectations. Patients continue to struggle through frustrating appointment booking processes, inefficient care, and poor billing practices.

Jun 18, 2024 | healthcarebusinesstoday.com | Benjamin Barlow

Improving the patient experience during the COVID-19 pandemic was extremely challenging and mostly deprioritized as clinicians turned their full attention to managing surges in disease and controlling the virus’ spread. Consequently, measures of patient-centric experiences during medical visits have declined significantly.

May 1, 2024 | medcitynews.com | Benjamin Barlow

Emergency department (ED) overcrowding continues to strain healthcare resources and harm the patient experience. Patients continue to treat the emergency room as a catch-all for their emergent (and some non-emergent) conditions, while in reality, many would be better suited to receive treatment at an urgent care (UC) clinic – where they could also be seen in a fraction of the time. It’s up to urgent care clinics to help patients understand urgent care is a completely viable, likely better option.

Mar 27, 2024 | physicianspractice.com | Benjamin Barlow

Since the conclusion of the Public Health Emergency (PHE), urgent care (UC) clinics have struggled with new challenges, specifically decreased visit volumes, staffing issues, and surviving amid the overall economic downturn. The first three quarters of 2023 brought visit volumes below historical benchmarks, coupled with changes to payer guidelines and a concerning rise in claim rejections or denials from 2019.

Jan 29, 2024 | healthcarebusinesstoday.com | Benjamin Barlow

The urgent care industry has a long history of adapting alongside changing market conditions and patient needs. Yet, physicians consistently face serious challenges, including burnout, that make these constant transitions difficult, particularly when it comes to meeting patient expectations and delivering top quality care.  According to a recent report, more than 145,000 healthcare providers left the industry from 2021 to 2022.