Bonnie Ortiz

Nov 18, 2024 | cuinsight.com | John Cohron |Bonnie Ortiz |Randall Smith |B. Dan Berger

ADVANTAGE, a CUNA Strategic Services alliance provider Balancing consumer protection with sustainable revenue models has become a core challenge for credit unions.

Nov 7, 2024 | cuinsight.com | Bonnie Ortiz

Audit cycles can feel like an occasional inconvenience or an all-hands-on-deck affair, but they are essential for ensuring reliable financial reporting, regulatory compliance, and operational efficiency. While audits play a vital role in maintaining the financial health of credit unions, frequent cycles can lead to audit fatigue. This occurs when the continuous demands of audits deplete resources and morale, turning a necessary process into a burden.

Aug 8, 2024 | cuinsight.com | Bonnie Ortiz

It’s a myth that collections are just about a group of people making calls and pressuring members to pay their overdue balances. With this notion, the collection department cannot achieve optimal results. To significantly reduce delinquencies in your credit union, focusing on the credit union culture of people helping people and the staff within your collections department is crucial. Conducting a comprehensive people audit can help identify strengths, weaknesses, and opportunities for improvement.