Brian Westfall

Feb 13, 2024 | capterra.com | Brian Westfall

Meta and X (formerly Twitter) made headlines in 2023 by eliminating or demoting entire levels of middle management in a move that Meta CEO Mark Zuckerberg called “good for the industry.”[1] As companies look for ways to remove inefficiencies and cut costs in 2024, should they follow in Big Tech’s footsteps and say goodbye to their middle managers? We don’t think so.

May 10, 2023 | capterra.com | Brian Westfall

HR departments love the much-hyped chatbot for its productivity shortcuts, but are they too trusting of its responses? This report is part one in a series on HR and chatbots. Come back for part two, about how chatbots are disrupting HR service delivery, publishing soon. ChatGPT—the conversational chatbot from OpenAI that has generated a ton of buzz since its launch in late 2022—is already proving its worth in the world of HR.