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3 days ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Dollar General is combining value and convenience, including through digital improvements, to prepare the company for economic uncertainty, according to executives on a Tuesday. The off-price retailer expanded its DoorDash partnership to more than 16,000 stores and its own same-day delivery service to more than 3,000 stores, CEO Todd Vasos said.
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3 days ago | 
retaildive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Best Buy will roll out an AI-powered search experience across its website and app in the coming year for customers and employees, executives said on a Q1 2026 earnings call Thursday. The updated search engine uses AI prompts to guide customers to more specific searches, according to CEO Corie Barry.
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4 days ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Kohl’s will maintain delivering an improved shopping experience as one of the core pillars of its turnaround plan, according to executives on a Q1 2025 earnings call last week. The company is staying the course under interim CEO Michael Bender, who was appointed last month after then-CEO Ashley Buchanan was fired for conflicts of interest.
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1 week ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Ulta Beauty plans to better personalize its digital experience as the company prepares to navigate economic uncertainty, executives said on a Q1 2025 earnings call Thursday. The beauty retailer is expanding its automation and real-time content delivery capabilities across key digital channels, according to President and CEO Kecia Steelman.
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1 week ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Best Buy will roll out an AI-powered search experience across its website and app in the coming year for customers and employees, executives said on a Q1 2026 earnings call Thursday. The updated search engine uses AI prompts to guide customers to more specific searches, according to CEO Corie Barry.
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1 week ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Dick’s Sporting Goods has set its sights on e-commerce growth by investing in its digital platforms, according to executives on a Q1 2025 earnings call Wednesday. E-commerce is already very profitable for Dick’s, and the company will grow it further by “investing aggressively” in the omnichannel customer experience, according to President and CEO Lauren Hobart.
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1 week ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Williams-Sonoma's in-store experience and customer service helped boost comparable sales, executives said on a Q1 2025 earnings call last week. The retailer continues to elevate the experience in-store and online, particularly through AI, according to president and CEO Laura Alber. The company is using AI to power digital design services, personalize homepages and enhance the customer journey.
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1 week ago | 
cfodive.com | Bryan Wassel
BJ’s Wholesale Club is working to bring more than half of its customers into its higher tier Club+ memberships to increase loyalty, according to executives on a Q1 2025 earnings call Thursday. Higher tier members spend more and are more likely to renew than others. Share of higher tier membership was up 1% year over year in the quarter, topping 40% for the first time, according to President and CEO Bob Eddy.
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2 weeks ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. BJ’s Wholesale Club is working to bring more than half of its customers into its higher tier Club+ memberships to increase loyalty, according to executives on a Q1 2025 earnings call Thursday. Higher tier members spend more and are more likely to renew than others. Share of higher tier membership was up 1% year over year in the quarter, topping 40% for the first time, according to President and CEO Bob Eddy.
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2 weeks ago | 
customerexperiencedive.com | Bryan Wassel
This audio is auto-generated. Please let us know if you have feedback. Target’s strength in digital, driven by its multitude of fulfillment options, was a bright spot in an otherwise “exceptionally challenging” quarter, according to CEO Brian Cornell on a Q1 2025 earnings call Wednesday. Digital comparable sales rose 4.7% year over year, led by a 36% uptick in same-day delivery through the Target 360 loyalty program, according to Cornell.
