Bryan Wassel

Hasbrouck Heights

Reporter at CX Dive

Associate Editor of @RTouchPoints

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Articles

Pinterest pins its future to visual search experiences

5 days ago | customerexperiencedive.com | Bryan Wassel

This audio is auto-generated. Please let us know if you have feedback. Pinterest will double down on its visual search experience investments this year, executives said on a Q1 2025 earnings call Thursday. The social media platform launched a new user flow for searching women’s fashion earlier this week and will expand fresh user flows to other categories over time.
One year later, Target calls express self-checkout a success

5 days ago | retaildive.com | Bryan Wassel

This audio is auto-generated. Please let us know if you have feedback. Target says its express self-checkout lanes, which limit customers to 10 or fewer items, have increased satisfaction and sped up the checkout experience. Since rolling out in March 2024, the express self-checkout lanes reduced average transaction times across self-checkout and staffed lanes by nearly 8%, the company said in a blog post Monday.
Pinterest pins its future to visual search experiences

6 days ago | finance.yahoo.com | Bryan Wassel

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Pinterest will double down on its visual search experience investments this year, executives said on a Q1 2025 earnings call Thursday. The social media platform launched a new user flow for searching women’s fashion earlier this week and will expand fresh user flows to other categories over time.
Sonos puts faith in software updates to restore trust

6 days ago | finance.yahoo.com | Bryan Wassel

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Sonos is still working to rebuild customer trust following a disastrous app release in May 2024, executives said on a Q2 2025 earnings call Wednesday. A slate of recent updates were focused on improving stability, speed and usability, according to interim CEO Tom Conrad. Social sentiment is on the rise, while inbound support inquiries are down.
Sonos puts faith in software updates to restore trust

6 days ago | customerexperiencedive.com | Bryan Wassel

This audio is auto-generated. Please let us know if you have feedback. Sonos is still working to rebuild customer trust following a disastrous app release in May 2024, executives said on a Q2 2025 earnings callWednesday. A slate of recent updates were focused on improving stability, speed and usability, according to interim CEO Tom Conrad. Social sentiment is on the rise, while inbound support inquiries are down.
EBay rolls out conversational AI shopping agent

6 days ago | retaildive.com | Bryan Wassel

EBay introduced an AI shopping agent designed to personalize consumers’ browsing experiences, the company announced in a blog post Tuesday. The company has made the tool available to a small percentage of U.S. customers and will expand it to more users on a rolling basis. The conversational agent can appear inline on the current page when requested by a customer or through predictive messaging.
Why Lyft’s CEO regularly spends time as a driver

1 week ago | hrdive.com | Bryan Wassel

The first question Lyft CEO David Risher asks when a new idea arises is whether it’s compelling enough to change the experience for Lyft’s customers — and whether the change is big enough or broad enough to make it profitable. “Can it touch millions of people?” Risher said in a session during a Harvard Business Review digital event last week.
One year later, Target calls express self-checkout a success

1 week ago | grocerydive.com | Bryan Wassel

This audio is auto-generated. Please let us know if you have feedback. Target says its express self-checkout lanes, which limit customers to 10 or fewer items, have increased satisfaction and sped up the checkout experience. Since rolling out in March 2024, the express self-checkout lanes reduced average transaction times across self-checkout and staffed lanes by nearly 8%, the company said in a blog post Monday.
One year later, Target calls express self-checkout a success

1 week ago | tri-cityherald.com | Bryan Wassel

Dive Brief:Target says its express self-checkout lanes, which limit customers to 10 or fewer items, have increased satisfaction and sped up the checkout experience. Since rolling out in March 2024, the express self-checkout lanes reduced average transaction times across self-checkout and staffed lanes by nearly 8%, the company said in a blog post Monday.
Amazon remains bullish on AI as Alexa+ rolls out

1 week ago | retaildive.com | Bryan Wassel

This audio is auto-generated. Please let us know if you have feedback. Amazon will continue investing heavily in AI to fuel new customer experience innovations, including in AI agents, CEO Andy Jassy said on a Q1 2025 earnings call last week. Alexa+, an upgraded version of the Alexa home assistant with agentic AI capabilities, reached more than 100,000 users to a positive response since it started rolling out over the past several weeks, according to Jassy.