Caitlin Mullen

Charlotte

Reporter at Banking Dive

Reporter at Tech Target

Reporter, @PaymentsDive | CLT transplant | Chicagoland native | Mom | @NIUNorthernStar alum

Articles

Black-owned Redemption acquires Utah bank

1 week ago | bankingdive.com | Caitlin Mullen

In March 2023, less than a month after a group of Black investors said they were purchasing a Utah community bank, Silicon Valley Bank failed. That led Redemption Holding Co. to do “a hard reset” with its acquisition of Holladay Bank & Trust, said Ashley Bell, the holding company’s CEO. Bank valuations tumbled and “there was a lot of uncertainty at that time, from a regulatory posture, about what was going to be the new benchmark of scrutiny,” he said.
PNC’s mobile branch manager braces for hurricane season

1 week ago | bankingdive.com | Caitlin Mullen

Hurricane season is Chris Hill’s least favorite season. Hill, PNC’s mobile branch manager, said the Pittsburgh-based lender sees an increased need for its mobile branches to respond to affected areas within its branch footprint, as natural disasters such as hurricanes have grown more intense and frequent. Last year, hurricanes Beryl, Helene and Milton affected operations within PNC’s footprint, and the bank deployed mobile units to eight locations affected by those disasters.
Citizens exec: ‘Crazy’ tariff volatility seems to have abated

1 week ago | bankingdive.com | Caitlin Mullen

As tariff uncertainty lingers, Citizens’ commercial bank clients have settled into the uncertainty, “now that we’re three months into this and people have kind of seen the movie,” said Don McCree, the regional lender’s commercial banking chief. “I’m kind of feeling like the trade movie is behind us,” he said during an appearance last week at a Morgan Stanley investor conference.
KeyBank wants to boost commercial team hires by 10% this year

2 weeks ago | bankingdive.com | Caitlin Mullen

KeyBank is on track to increase its commercial banker headcount by 10% this year – targeting 170 to 180 commercial bankers by the end of 2025 – and plans to pursue more team hiring, Ken Gavrity, head of Key’s commercial bank, said Wednesday.
U.S. Bank’s Kedia outlines strategy to rev up growth

2 weeks ago | bankingdive.com | Caitlin Mullen

U.S. Bank CEO Gunjan Kedia acknowledged Wednesday that the super-regional lender needs to “execute with urgency and consistency” to accelerate growth, as it faces “skepticism” around its ability to do so. Kedia, who took the helm of U.S. Bank in April, has been at the Minneapolis-based bank for about 8½ years. Before that, she spent time at BNY and State Street and a decade in consulting, giving her an up-close look at a number of other companies.
Regions plans to make the most of M&A ‘disruption’

2 weeks ago | bankingdive.com | Caitlin Mullen

As bank merger and acquisition activity occurs within Regions Bank’s markets, “we are going to be part of taking advantage of the disruption,” CFO David Turner emphasized Tuesday at a Morgan Stanley conference. “If there’s M&A in our markets, that creates a lot of disruption,” David Turner said.
Truist looks to optimize digital onboarding

2 weeks ago | bankingdive.com | Caitlin Mullen

To draw in new clients, Truist is doubling down on tweaks that make its digital banking experience more personalized and seamless, said Sherry Graziano, head of digital, client experience and marketing at the lender. The Charlotte, North Carolina-based super-regional, which now has 7.3 million digital banking clients, has said enhancing client experience and growing digital capabilities are key parts of its overall strategy; both are efforts Graziano is squarely focused on.
Needham to acquire BankProv for $212M

2 weeks ago | bankingdive.com | Caitlin Mullen

Needham Bank’s holding company, NB Bancorp, will acquire Massachusetts lender BankProv through a stock-and-cash deal valued at about $212 million, according to a news release Thursday. Acquiring Amesbury-based BankProv through the merger with its holding company, Provident Bancorp, will give $5.2 billion-asset Needham an additional $1.6 billion in assets, $1.2 billion in deposits and $1.3 billion in gross loans.
BofA’s head of branches: ‘Proximity is still important to people’

3 weeks ago | customerexperiencedive.com | Caitlin Mullen

This audio is auto-generated. Please let us know if you have feedback. To Bank of America, it’s become clear that “you have to be proximate to your clients,” said Will Smayda, the lender’s head of financial centers. “They may or may not visit you,” he quickly added. But the bank’s presence affirms its commitment to a community, and “there’s a brand value” with that, Smayda said.
Fifth Third takes ‘intentionally unsexy’ approach to mobile app improvements

3 weeks ago | bankingdive.com | Caitlin Mullen

Ben Hoffman has no doubt Fifth Third’s peers and competitors are mulling some of the same mobile app features and enhancements as the Cincinnati-based lender. “There is more convergence in bank strategy than there is in bank execution,” said Hoffman, Fifth Third’s chief strategy officer and head of consumer products. “It’s really about your ability to execute” at a sustained pace, he said.