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2 weeks ago | 
canadianautodealer.ca | Carina Ockedahl
There has been a lot of focus on modernizing the Finance & Insurance experience for consumers. But while dealers are using more efficient technologies to present their products, regulators are moving forward with changes that leave dealers with the unenviable task of untangling insurance jargon to ensure compliance. Quebec & AlbertaThat challenge is most evident in Quebec, Alberta, and British Columbia, where regulators are paying more attention to the automotive sector.
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Jul 29, 2024 | 
canadianautodealer.ca | Carina Ockedahl
There are a number of auto-theft deterrent and stolen vehicle recovery technologies that are effective at getting vehicles back, some that are ineffective, and still more that have yet to be fully vetted, according to Steve Clelland, Vice President of OEM Relations for iA Dealer Services. “It’s a wild west,” said Clelland.
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Jul 29, 2024 | 
canadianautodealer.ca | Carina Ockedahl
As dealers cope with managing auto theft, or the potential impact of it on their business, action is being taken to curb the issue across Canada — though it is clear more needs to be done. In an interview with Canadian auto dealer, Huw Williams, Director of Public Affairs for the Canadian Automobile Dealers Association, said CADA took part in the National Summit on Combating Auto Theft in Ottawa on Feb. 8, 2024.
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Jun 27, 2024 | 
canadianautodealer.ca | Perry Lefko |Carina Ockedahl |Todd Phillips
As our readers are aware, CDK Global, a major DMS software provider for dealerships, was hit with back-to-back cyber attacks and experienced an outage that saw the majority of its systems shut down. The situation remains very fluid, as the …
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Jun 27, 2024 | 
canadianautodealer.ca | Perry Lefko |Carina Ockedahl |Todd Phillips
As our readers are aware, CDK Global, a major DMS software provider for dealerships, was hit with back-to-back cyber attacks and experienced an outage that saw the majority of its systems shut down. The situation remains very fluid, as the company tries to restore its systems safely so that dealerships can resume operations. Canadian auto dealer reached out to CDK for the latest update and talked with Canadian dealers about the situation.
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Jun 3, 2024 | 
canadianautodealer.ca | Carina Ockedahl
It’s no secret that retail’s old habits are shifting. Consumers want more transparency and control and they want efficient and modern processes. It’s a tune that Derek Sloan, President of Sym-Tech Dealer Services, has been singing for years. Back in 2018, when Sloan was the vice president of sales and training, he discussed the need for F&I to move to a more compliant, full disclosure process that is more customer-focused. One that gives consumers the option to make choices.
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May 3, 2024 | 
canadianautodealer.ca | Carina Ockedahl
One of the most impactful digital marketing trends currently reshaping auto retail in Québec, and set to do the same in Canada, is the regulation of how personal information from consumers is collected and managed. Previously known as Bill 64, Law 25 was adopted by the National Assembly of Québec in September 2021.
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Dec 27, 2023 | 
canadianautodealer.ca | Carina Ockedahl
Dealers can expect similar demand for new and used vehicles in the months ahead. As we near the end of the year, it is clear that used vehicles remain the go-to option for many consumers. And yet, new vehicle inventory is expected to continue to move forward in the new year as demand remains, giving dealers a ray of hope for 2024.
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Nov 2, 2023 | 
canadianautodealer.ca | Carina Ockedahl
From physical threats to cyberthreats, dealerships are facing more risk on all sides. We look at what you can do to help reduce your risk. Not a single player in the automotive industry, from OEMs to dealers, suppliers, and consumers, has been left untouched when it comes to physical and/or cyber security issues.
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Oct 3, 2023 | 
canadianautodealer.ca | Carina Ockedahl
Automating parts of a technician’s job to make life easier and free up time for other tasks is a surefire way of improving their environment, while also reducing the potential for job-hopping. That may be top-of-mind for dealers eyeing their facilities as the technician shortage on the fixed ops side of auto retail remains an overwhelming concern, according to Pete Liebetreu, Vice President of Marketing at Hunter Engineering. “Recruiting and retaining is really where a lot of their minds are at.
