Carissa Dunphy

Seattle

Education, business & resources for #Opticians. Frame features for #eyewear & #glasses enthusiasts, provided by an experienced ABOC #Optician

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Articles

This Owner Suspects Prospective Associate ODs Are Just Looking to Push Her Out

3 weeks ago | invisionmag.com | Carissa Dunphy

DR. HALPERT’S PHONE rang, and she was elated to see that it was Dr. Malone returning her call. She answered, “Hi Kevin, thanks for calling me back!”ABOUT REAL DEALReal Deal scenarios are inspired by true stories but are changed to sharpen the dilemmas involved and should not be confused with real people or places. Responses are peer-sourced opinions and are not a substitute for professional legal advice.
Patients at This Practice Just Seem to Get Weirder and Weirder

2 months ago | invisionmag.com | Carissa Dunphy

“HEY KRISTY!” LYNN whispered to the technician as she signaled with her eyes to go talk around the corner. ABOUT REAL DEALReal Deal scenarios are inspired by true stories but are changed to sharpen the dilemmas involved and should not be confused with real people or places. Responses are peer-sourced opinions and are not a substitute for professional legal advice. Please contact your attorney if you have any questions about an employee or customer situation in your own business.
Did This Owner Make The Right Call After His Staff Dropped the Ball on Inventory?

2 months ago | invisionmag.com | Carissa Dunphy

Dr. Milton had a problem on his hands and thought to call a fellow community business owner that he had become friends with through their local Chamber of Commerce. ABOUT REAL DEALReal Deal scenarios are inspired by true stories but are changed to sharpen the dilemmas involved and should not be confused with real people or places. Responses are peer-sourced opinions and are not a substitute for professional legal advice.
How Can Staff at This Practice Get the ODs to Comply With the Eyeglass Rule?

Feb 25, 2025 | invisionmag.com | Carissa Dunphy

“HEY LEXI, I NOTICED when the doctor handed off the last patient to you, you gave me dagger eyes.” Connie asked, “What was that about?”ABOUT REAL DEALReal Deal scenarios are inspired by true stories but are changed to sharpen the dilemmas involved and should not be confused with real people or places. Responses are peer-sourced opinions and are not a substitute for professional legal advice.
This Eye Doc’s Having Second Thoughts About Investing in Remote Exams

Jan 23, 2025 | invisionmag.com | Carissa Dunphy

“HEY LOVE,” DR. O’REILLY approached his wife. “I know we talked about this earlier, but I finally took time to do the research and get some numbers.”ABOUT REAL DEALReal Deal scenarios are inspired by true stories but are changed to sharpen the dilemmas involved and should not be confused with real people or places. Responses are peer-sourced opinions and are not a substitute for professional legal advice.
Can a Hard-Charging New Hire Thrive in an Office Set in Its Ways?

Jan 8, 2025 | invisionmag.com | Carissa Dunphy

AS ANTONIA FINISHED a full day of clinic at the job she’d had for the last three months, she was surprised at how exhausted she was — having been a technician for nearly five years, she thought she had mastered her job in all ways. After she drove home and opened the front door, her roommate Kate was stunned when she saw her.
What Changes Have You Made in the Past Few Years That Have Improved Patient Flow or Staff Efficiency?

Dec 9, 2024 | invisionmag.com | Carissa Dunphy

We Asked What One Task You Hate Having to Do and Boy Did You Have Answers…
What Changes Have You Made in the Past Few Years That Has Improved Patient Flow or Staff Efficiency?

Nov 18, 2024 | invisionmag.com | Carissa Dunphy
How Would You Handle This Potential New-Hire Trainwreck?

Nov 13, 2024 | invisionmag.com | Carissa Dunphy

SHANA WAS EXHAUSTED after a day with a full schedule, plus add-ons, at the clinic. She plopped onto the chair at the tech desk. “Thank God we are finally getting some relief tomorrow when the new hire starts, it’s got to have been — what — at least six months since we’ve had a full team?”ABOUT REAL DEALReal Deal scenarios are inspired by true stories but are changed to sharpen the dilemmas involved and should not be confused with real people or places.
What Is Your Most Effective Strategy in Maintaining Office Culture?

Sep 25, 2024 | invisionmag.com | Carissa Dunphy

question:What is your most effective strategy in maintaining office culture? By continuing to practice it daily and consistently. Along with having the right people, I prioritize how the team member is doing and asking them what can be done better for themselves and the practice.