-
2 days ago | 
hotel-online.com | Caroline Palmer |Mark Fancourt
In an industry as dynamic and interconnected as hospitality and travel, the relentless pace of technological evolution isn’t merely a trend to observe; its a force demanding strategic foresight and a proactive, rather than reactive, stance.
-
3 days ago | 
hotel-online.com | Caroline Palmer
Why do customers go back to the companies they love doing business with? That’s what we asked more than 1,000 customers in our annual customer experience research, and here are some of the top reasons:Employees who are helpful and knowledgeableA friendly experience (thanks to employees)A convenient and easy experienceA personalized experienceEmployees who show empathyCustomers can decide to return based on any one or a combination of these experiences, or anything else they deem to be positive.
-
3 days ago | 
hotel-online.com | Caroline Palmer
RiseHY program to continue bringing untapped talent into the hospitality industry, with an emphasis on retention and progressive skills trainingCHICAGO (JUNE 4, 2025) – Hyatt Hotels Corporation (NYSE: H) President and CEO Mark Hoplamazian was recognized with the Cornell Hospitality Icon of the Industry Award at the 16th Annual Cornell Hospitality Icon and Innovator Awards Celebration, honoring Mark’s visionary leadership and contributions to both Hyatt and the hospitality industry at large.
-
3 days ago | 
hotel-online.com | Caroline Palmer
Hotel management company updates its preventive maintenance processes across all hotels; Deployment of customized templates for building, life safety, mechanical, and guestroom preventive maintenance now completeFRANKLIN, Tenn.
-
4 days ago | 
hotel-online.com | Caroline Palmer
voco London – Waterloo and Hotel Indigo & Suites London – Waterloo will boost IHG’s portfolio in the capital by more than 350 roomsLondon, UK – 4 June 2025 | IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of a dual branded hotel complex in Central London: voco hotel London – Waterloo and Hotel Indigo & Suites London – Waterloo.
-
4 days ago | 
hotel-online.com | Caroline Palmer
SalesAndCatering.com transforms multi-property sales and event management for leading hotel operator Charleston, SC – (June 23, 2025) – SalesAndCatering.com, a leader in sales and catering software solutions for the hospitality industry, is excited to announce its partnership with Champion Hotels.
-
4 days ago | 
hotel-online.com | Caroline Palmer
IHG’s portfolio surpasses 30 open and pipeline properties in Poland03.06.2025 (London, UK): IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Crowne Plaza Katowice, alongside DL Invest (Landlord) and Hotel & More (Tenant and Franchisee) in Poland.
-
4 days ago | 
hotel-online.com | Caroline Palmer
Four Seasons, in partnership with Strategic Property Partners, announce plans for a new luxury hotel and private residences in Charleston, South Carolina. Featuring 139 guest rooms and 36 branded residences, the upcoming Four Seasons Hotel and Residences Charleston will be located in the city’s historic district, within walking distance to top attractions and cultural sites including King Street, the Historical Charleston City Market and the Gibbes Museum of Art.
-
5 days ago | 
hotel-online.com | Caroline Palmer
Holiday Inn Express & Suites Pithampur, Madhya Pradesh will cater to growing demand from the region’s thriving industrial and automotive sectors. India, 02 June 2025: IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Kevit Retreats Private Limited for the development of Holiday Inn Express & Suites Pithampur.
-
6 days ago | 
hotel-online.com | Caroline Palmer
Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment, when inflationary challenges coupled with labor supply shortages have put further pressures on hotel operations. Labor is one of the most significant expenses a hotel faces, accounting for 30–45% of total operating costs.
