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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
The complaintThe complainant, a leaseholder, stated there had been a major lack of communication regarding serious, essential maintenance issues, including 3 out of 4 lifts being broken for months, leaks causing damage to their apartment and updates regarding documentation and funds relating to cladding. Little to no updates were provided regarding the broken lifts, despite multiple chaser emails and no expected timescales were shared.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Conveyancing firm LMS has appointed Clare Yates as its estate agency consulting partner as it seeks greater collaboration across the home buying and selling ‘ecosystem’ and the continued rollout of its National Property Transaction Network (NPTN). Clare brings over three decades of experience spanning estate agency, conveyancing, and training.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Estate agency CRM and property management software provider, Reapit, has announced its next major extension to the AI capability of its platform. Reapit AI (RAI) will provide agents with a digital co-worker that automates time-consuming tasks and delivers insights and communication in the agency’s unique brand voice. From property descriptions and prospecting to maintenance coordination and analysis, RAI is designed to deliver end-to-end value – not just AI features, but AI outcomes.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
If you’ve started using AI tools such as ChatGPT to create content for your estate agency website, changes to the Google experience algorithm could have an impact on your search results. In 2024, Google introduced an update targeting what it considered ‘spammy’ content. The update seeks to penalise websites publishing low-quality and unoriginal content in an effort to raise standards on search engine results pages by giving people unique and relevant answers to queries.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Estate agency CRM and property management software provider, Reapit, has announced its next major extension to the AI capability of its platform. Reapit AI (RAI) will provide agents with a digital co-worker that automates time-consuming tasks and delivers insights and communication in the agency’s unique brand voice. From property descriptions and prospecting to maintenance coordination and analysis, RAI is designed to deliver end-to-end value – not just AI features, but AI outcomes.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Supplier of digital marketing and proptech solutions for the property sector, Nurtur, has introduced a conversational AI product designed to transform client engagement and operational efficiency. Nurtur AI Voice leverages intelligent voice technology to instantly verify leads via phone calls. This, which is powered by Yomdel, enables agency teams to shed administrative burdens and dedicate their time to high-value activities like securing instructions and delivering exceptional client service.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Estate agency giant Connells Group, has appointed Andrew Bottomley and Ash Piranie as non-executive directors to further strengthen its board. They join Mark Lund, Chairman of Connells Group, and bring deep expertise in finance, risk, transformation, and customer strategy at a pivotal time for the business. Bottomley brings over 35 years of experience in financial services and 10 years in board-level roles.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
National estate agency group, Spicerhaart, is pleased to announce the appointment of Giles Hart as its new Managing Director of Partnerships. The hire forms part of the company’s ongoing strategy to strengthen its leadership team and drive growth across its national network. Giles brings over 25 years of estate agency leadership experience, most recently as National Managing Director of Estate Agency at Connells Group.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Client accounting platform, Lettspay, has introduced a new pricing model to enable letting and property management agents to reduce their costs whilst utilising all of the advantages of their automated accounting platform. Lettspay has now added the ability to bulk buy services based on the number of properties being processed on top of the flexible rolling pay as you go pricing model already available.
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1 week ago | 
thenegotiator.co.uk | Charlotte Flake
Estate and letting agents across the UK have until Thursday, June 20, to complete the latest The Voice of the Agent survey, which explores the impact of the Labour Government’s first year in office on the housing market, planning system and rental reform. This third phase of the UK’s largest independent agent insight project focuses on economics, politics and housing. Agents who complete the short survey will receive an exclusive advance copy of the full report, due for release next month.
