Chhandak Biswas

Nov 13, 2024 | everestgrp.com | Mohit Kumar |Chhandak Biswas

In today’s fast-evolving customer experience  (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency. Nowhere is this truer than in contact centers, where data from customer interactions fuels everything from service delivery to strategic decision-making. With generative AI (gen AI) entering the scene, this data is not just an asset but a requirement.

Oct 3, 2024 | everestgrp.com | Chhandak Biswas

An increasing demand for native language support 🗣️ and a growing volume of interactions is leading many enterprises to seek out innovative solutions for customer services. Prior approaches have included sourcing multilingual agents and setting up multilingual contact center hubs, but this is likely to be a costly method of meeting requirements as the demand soars.

Jan 22, 2024 | everestgrp.com | Chhandak Biswas |Rishav Kumar

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.