Chloe Rigby
Journalist and Business Writer at Freelance
Editor-at-Large at Internet Retailing
Business journalist, ecommerce/multichannel specialist. Editor-at-large https://t.co/JkxiYlpt7n, research editor RetailX. All views my own. @etail
Articles
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1 week ago |
internetretailing.net | Chloe Rigby
Cotswold Outdoor started out with the mission of advising customers on equipment for outdoor adventures and 50 years on, it continues to do the same, both online and in its stores. The sports and outdoor specialist retailer, ranked Top100 in RetailX UK500 research, was founded by Tony Ingham and Charlie Barwell in 1974, when they opened their first shop in Cirencester, in the Cotswolds.
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1 month ago |
internetretailing.net | Chloe Rigby
As Amazon.ie is officially launched in the Republic of Ireland, the newly published RetailX UK500 2025 report looks at the Elite retailer’s move from general storefront to personalised dashboard, where each shopper can run their engagement with the retailer, brand and marketplace. Customers clicking on the ‘your account’ button see a list of options, from ‘your’ orders and lists through to subscriptions and services.
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1 month ago |
internetretailing.net | Chloe Rigby
After about 25 years of online shopping, ecommerce and multichannel retail can be reckoned to have reached maturity. In the year 2000, UK shoppers were able to buy from early adopters of ecommerce, such as Amazon and Argos. Other retailers, meanwhile, were catching up throughout the noughties and teen years of the century. As the ability of shoppers to buy online expanded quickly, the value of online sales shot up in response.
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1 month ago |
internetretailing.net | Chloe Rigby
Chloe Rigby hears from Paula Bobbett, chief digital officer at RetailX UK500 Elite retailer Boots, about how the health and beauty retailer is using technology to inspire its shoppers. Boots UK is harnessing the power of AI and data as it focuses on the omnichannel customer experience. The health and beauty retailer, ranked Elite in the RetailX UK500 2025, is using both in new ways as it responds to the changing ways that its customers now want to buy – online, instore and through its mobile app.
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1 month ago |
internetretailing.net | Chloe Rigby
With Lindt opening a London flagship store in March 2025, the RetailX Europe Growth 3000 report looks at its history, sustainability efforts and personalised packaging. Chocolatier Lindt is based in Switzerland, but it’s the German version of its website that is ranked Top50 in Growth 3000 research. The roots of the Lindt & Sprüngli chocolate business go back to 1845, when David Sprüngli and his son Rudolf first sold a solid bar of chocolate in their Zurich confectionery shop.
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Thanks @sueharries1 of @Screwfix for your time for the RetailX UK Top500 2024. Our interview covered Screwfix' "time is money" strategy, the secret of one-minute click and collect – and the "powerhouse of opportunity" for digital talent. https://t.co/1qxMabluah @RetailX @etail
The appetite for sustainably 'unpackaged' food seems only to be growing, judging from this move by M&S https://t.co/GnDM6VAwOo
WHSmith is applying trade-ins to books in its stores - well worth a read... https://t.co/Ir92Q6fukF