Chris Choi

London

Consumer Editor at ITV News

Award winning purveyor of news, documentaries, investigations and consumer TV. Ex “Watchdog” and Radio 4, now ITV.

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Articles

Millions of drivers mis-sold car finance: How to tell if you've been affected

1 month ago | itv.com | Chris Choi

Could you have been mis-sold car finance? ITV News Consumer Editor Chris Choi explainsThe Supreme Court is hearing a landmark case on car loan commissions that could leave the industry facing a multi-billion pound bill. Last year the Court of Appeal ruled that undisclosed commissions to car dealers who arranged loans were unlawful. Officials found some car sellers got higher commissions when they signed buyers to higher interest rate deals, known as “discretionary commissions".
Billions in unclaimed help as household bills rise | ITV News

1 month ago | itv.com | Chris Choi

With just days to go before April’s price rises, new research seen by ITV News suggests millions of people are missing out on billions of pounds in financial help. Water, council tax and energy are just some of the bills set to rise in what some consumer campaigners are calling “awful April”. Yet a large number of customers are missing out on support from “social tariffs” , which bring big discounts for those struggling to pay.
Former car dealer alleges mis-selling of motor finance as millions hope for compensation

2 months ago | itv.com | Chris Choi

ITV News Consumer Editor Chris Choi has spoken to a whistle blower who reveals practices he says harmed customers' financesITV News can reveal new evidence about the alleged mis-selling of motor finance deals as millions of UK drivers continue to hope for compensation. The Financial Conduct Authority is investigating so-called “discretionary commissions” which allowed dealers to vary interest rates on car loans.
'Hike hattrick' hits energy customers

2 months ago | itv.com | Chris Choi

Brace for the third successive energy price cap increase since autumn, as 22 million homes face a rise of £111 a year. It’s being called the "hattrick hike", three energy price rises, one after another, since last autumn. They’ve tightened around customers finances like a ratchet. The energy regulator OFGEM today suggested people should now consider switching to fixed energy deals - 4 million people have done so.
Holiday scammers stole more than £11 million from Brits last year

2 months ago | itv.com | Chris Choi

Figures released by Action Fraud as part of a new campaign against holiday scams show that typically more than a dozen people each day are being scammed. For those who fall victim to the increasingly sophisticated stings, the cost can be high - averaging £1,844. For some, the losses go beyond financial - as they end up arriving at the accommodation they thought they’d booked - only to discover it’s a con.
Scheme using nostalgic products to help with dementia faces funding crisis | ITV News

Jan 29, 2025 | itv.com | Chris Choi

There’s uncertainty about the future of a scheme that uses products from the past. Classic brands from the 1950s, 60s, 70s and 80s are being used in care homes and community centres to help people struggling with memory loss. Around 200,000 people have been helped over the last five years - but funding for the project has now ended.
'I’ve had enough of these craters': Actor Nigel Havers takes on new role as pothole campaigner

Jan 28, 2025 | itv.com | Chris Choi

TV and film star Nigel Havers, whose appearances include Chariots of Fire and Coronation Street, has taken on a new role - as a prominent pothole campaigner. The car loving celebrity says his own vehicle suffered bad pothole damage and he’s now convinced motorists are getting a raw deal. Speaking to ITV News, he said: “I am indeed a pothole campaigner - and like everybody else I’ve had enough of these craters.
Charities warn of closures due to hike in National Insurance

Jan 17, 2025 | itv.com | Chris Choi

The charity sector says rises in National Insurance payments for employers will cost it more than £1 billion, as ITV News Consumer Editor Chris Choi reportsThere are new warnings of charity shop closures and good causes having to cut vital services. The sector says rises in National Insurance will cost it more than a billion pounds. The chancellor has told them she’s faced tough choices, but the latest charity appeal is to the government.
What are potholes costing motorists ? New data exposes depth of problem | ITV News

Jan 15, 2025 | itv.com | Chris Choi

January 15 is National Pothole Day, established by an alliance of road experts. But for drivers in many parts of the UK - every day is pothole day. If only promises could fill potholes because over the years officials have pledged long term fixes that never seem to arrive. New figures from the RAC on Wednesday show the average cost of pothole damage to a vehicle is now £460. Meanwhile the AA reports 1,700 cars needing repairs each day - and an overall annual cost of £597 million.
Why 2025 will bring sweeping change for UK consumers - and what to expect

Dec 27, 2024 | itv.com | Chris Choi

2025 will be a game-changer for every UK consumer, as a far reaching blend of legal and tech developments re-shape our daily lives. The changes will reach into many aspects of work and leisure, but there’s concern that millions remain unaware of the sweeping impacts to come. But as the new year approaches, what exactly is ahead for consumers? Chatbot takeoverThe chatbots are shifting up a gear.