Chris Elliott

1 week ago | dcourier.com | Chris Elliott

By CHRIS ELLIOTT, Syndicated Columnist When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out? Q: I recently filed an insurance claim on my iPhone 13 Pro for a cracked screen. T-Mobile, the carrier, assigned the wrong phone model to the line on the account. Assurant, the insurance company, denied the claim because it said the phone was not covered.

3 weeks ago | dcourier.com | Chris Elliott

By CHRIS ELLIOTT, Syndicated Columnist When John Bartolotta's dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded? Q: I recently contacted Sears to repair my dishwasher. A technician diagnosed the problem and ordered a new part. I prepaid $506 for the repair, which included a new part for my dishwasher. Sears sent me the new part.

1 month ago | dcourier.com | Chris Elliott

By CHRIS ELLIOTT, Syndicated Columnist The electric pressure washer Halley Thompson orders from Amazon doesn't work. Why won't Amazon let her return it for a refund? Q: I ordered a Greenworks Pro Electric Pressure Washer through Amazon recently. The description said it was in new working condition with "minor damage" to the box. I paid $144 for it, which is just slightly less than the new item price.

1 month ago | dcourier.com | Chris Elliott

By CHRIS ELLIOTT, Syndicated Columnist When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that? Q: Last month I purchased a Lorena Canals rug online from Nordstrom. The box arrived, but it was the wrong rug. The one they sent had a lot more fringe and none of the design of the rug I had picked out.

2 months ago | dcourier.com | Chris Elliott

By CHRIS ELLIOTT, Syndicated Columnist Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't deliver it. Can he get his money back? Q: I ordered a refrigerator two months ago from Sears online and paid $803. I received an email stating it would be delivered two weeks later. I never received the refrigerator, even though the site says it was delivered.