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1 week ago | 
dcourier.com | Chris Elliott
By CHRIS ELLIOTT, Syndicated Columnist The electric pressure washer Halley Thompson orders from Amazon doesn't work. Why won't Amazon let her return it for a refund? Q: I ordered a Greenworks Pro Electric Pressure Washer through Amazon recently. The description said it was in new working condition with "minor damage" to the box. I paid $144 for it, which is just slightly less than the new item price.
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3 weeks ago | 
dcourier.com | Chris Elliott
By CHRIS ELLIOTT, Syndicated Columnist When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that? Q: Last month I purchased a Lorena Canals rug online from Nordstrom. The box arrived, but it was the wrong rug. The one they sent had a lot more fringe and none of the design of the rug I had picked out.
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1 month ago | 
dcourier.com | Chris Elliott
By CHRIS ELLIOTT, Syndicated Columnist Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't deliver it. Can he get his money back? Q: I ordered a refrigerator two months ago from Sears online and paid $803. I received an email stating it would be delivered two weeks later. I never received the refrigerator, even though the site says it was delivered.
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1 month ago | 
dcourier.com | Chris Elliott
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2 months ago | 
dcourier.com | Chris Elliott
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Aug 24, 2024 | 
dcourier.com | Chris Elliott
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May 25, 2024 | 
dcourier.com | Chris Elliott
By Chris Elliott, Syndicated Columnist When Margaretta McKenna upgrades her computer, her Rosetta Stone CD-ROM stops working. Can she upgrade to the new online version for free? Question: I purchased the Rosetta Stone Italian program many years ago. I was using it on my Mac computer. I purchased a new Apple computer, and now my Rosetta Stone is not compatible with the new system.
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Sep 25, 2023 | 
cleburnetimesreview.com | Chris Elliott
Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that? Q: I purchased a Samsung SmartThings ADT Home Security Starter Kit and accessories from Lowe’s last year. A short while later, Samsung ended support for it and offered refunds to customers. I submitted my refund request in April 2022, and Samsung approved my refund in August, but only after I filed a complaint with the BBB.
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Sep 17, 2023 | 
cleburnetimesreview.com | Chris Elliott
When Carolyn DiDonato booked her ticket from Trenton, N.J., to Fort Myers, Fla., she says she was hit with a hidden airline fee. On the last screen, concealed behind a drop-down menu, Frontier Airlines revealed that she would have to pay a nonrefundable $23 carrier interface charge for buying her ticket online. “It was definitely a hidden fee,” says DiDonato, a retired nurse from Hamilton, N.J.DiDonato wishes the airline had shown the charge earlier in the booking process.
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Jul 30, 2023 | 
cleburnetimesreview.com | Chris Elliott
Travel is officially back this summer — and along with it, all the high prices and headaches that make it unbearable. “Travel is chaotic this summer,” says Sasha Gainullin, CEO of the travel insurance company battleface. “And travelers are looking for ways to handle the chaos.”Fortunately, there are some new expert summer travel survival strategies that can help you get through it.
