Christel Bell

Phoenix

Lead Reporter at KNXV-TV (Phoenix, AZ)

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Articles

‘Ghost students’ responsible for taking financial aid from eligible students

2 weeks ago | abc15.com | Christel Bell

A new consumer alert for parents and students trying to apply for federal student aid. There’s a new crackdown to stop financial aid fraud. The U.S. Department of Education announced it will launch a nationwide effort to eliminate ID theft in federal student aid programs for the fall 2025. It’s a growing problem, as students apply for federal student aid only to find out someone has already fraudulently applied for assistance under their name.
Valley soccer coach has savings wiped out in seconds due to scam

1 month ago | abc15.com | Christel Bell

A Valley soccer coach had been working and saving his money before scammers wiped him out. He’s sharing his story to warn others about a scam he said sounded so real. Robby Jacobs, 26, a youth soccer coach, said scammers posing as a bank representative told him his money wasn’t safe, so he needed to take measures to secure it — but it was all a lie. By the time Jacobs learned it was a scam, it was too late. Jacobs loves coaching soccer.
Real Talk: Scammers can use kids to access online data, tips to protect your family

1 month ago | abc15.com | Christel Bell

PHOENIX — Using your children to get to you, it’s what scammers do. Children are a prime target for online scammers because they want their data and their parents’ information, too. There are ways to protect your family while online, and it starts with having a conversation with your kids. Parents usually talk to kids about ‘stranger danger’, but there’s another type of danger they should discuss - online dangers.
Getting answers for a Peoria couple who had been dealing with ongoing solar issues

1 month ago | abc15.com | Christel Bell

PEORIA, AZ — The Let ABC15 Team is getting answers for a Peoria couple who had been dealing with ongoing solar issues for nearly two years. The couple had been fighting for answers from their solar company, SunPower, before and after it filed for bankruptcy in August 2024. The Let ABC15 Know Team has an update that will hopefully get the couple back on solar track. The Murrells are still paying for solar that doesn’t work.
World Password Day: Why you should treat your passwords like your toothbrush

1 month ago | abc15.com | Christel Bell

PHOENIX — When was the last time you changed the passwords for your online accounts? How strong are your passwords? Those are a few questions you should think about as Thursday is World Password Day. It’s a day to remind us to prioritize and secure our passwords to protect our online accounts and data. Hackers don’t take days off, and your password might be easier to crack than you think. One cybersecurity expert offers tips to help you keep your accounts safe.
People are losing money replying to phony job offer text scams

2 months ago | abc15.com | Christel Bell

You need a job, and that unexpected text from a so-called recruiter may feel like perfect timing. But be on alert!Americans have lost over $400 million to text scams. According to the Federal Trade Commission there’s been a surge in the number of fraud losses involving fake job text scams. With the U.S. workforce and economic climate evolving, consumers need to know the signs of a job scam. The Let ABC15 Know Team is protecting you by informing you.
Surprise man stuck with solar bill months after selling home

2 months ago | abc15.com | Christel Bell

SURPRISE, AZ — A Surprise man waited for months to get answers from his solar lease company. He sold his home and said he transferred his solar lease to the new homeowners, but he was still getting a bill at his new address. It sounds like a simple fix, switch the address and change the account but it took months to resolve, and that's when he reached out to Let ABC15 Know. Paul sold his Surprise home in August 2024.
‘Mean what you say’: Mesa man gets help from Let ABC15 Know after company won’t honor warranty

2 months ago | abc15.com | Christel Bell

MESA, AZ — An Arizona man says all he wanted was his floor fixed and the company to honor its lifetime warranty. When it didn’t happen, he reached out to the Let ABC15 Know Team for help. The team hit the floor running to solve this case!Marty said he had plans for his home in Mesa. He wanted to fix it up, calling the home a "fixer-upper."The first thing he wanted to do was remove all the old carpet.
Cell carriers flunk at blocking robocalls

Mar 28, 2025 | abc15.com | Christel Bell |Kirsten Johnson

Tired of robocalls? A new report shows half of the largest phone companies earned failing grades when it comes to protecting consumers from receiving robocalls. Unwanted robocalls seem to be the number one consumer problem for the Federal Communications Commission. The Let ABC15 Know Team found a new report that shows that even though many phone companies signed an agreement with the FCC to protect consumer from those annoying calls, they’re failing at doing their job.
Interested in solar? A free Buying Solar 101 now offered to Arizonans

Mar 27, 2025 | abc15.com | Christel Bell |Kirsten Johnson

PHOENIX — The world of solar installation can be difficult to navigate alone. We’re talking about thousands of dollars on a major purchase. So naturally, you may want or need a little help with your research. If you’ve been curious about installing solar panels on your home, but not sure where to start, there’s a class that could provide some assistance. Solar United Neighbors, Vote Solar, and AriSEIA will be hosting a Buying Solar 101 class.