Christopher K. Colley

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Articles

The Emerging Great Game

Apr 8, 2024 | stimson.org | Christopher K. Colley |Joaquin Matamis

In 2023, the Nepalese city of Pokhara found itself at the center of the emerging great power competition between China, India, and the United States. In June, the Chinese ambassador to Nepal, Chen Song, called the new Chinese-constructed airport in Pokhara a “new chapter” in Belt and Road cooperation. The only problem with this statement was that the Nepalese government did not consider the airport part of the Belt and Road Initiative (BRI).
Finanzinstitute müssen die Customer Experience stärken

Oct 1, 2023 | der-bank-blog.de | Christopher K. Colley |Hansjörg Leichsenring

In kaum einem Bereich spielt Vertrauen eine so große Rolle wie in der Finanzbranche. Doch das Vertrauen in Finanzdienstleister ist gering. Um Kunden in Zeiten größten Misstrauens zu halten, muss die Branche Maßnahmen ergreifen, um aus Kundenerfahrungen zu lernen. Nach dem Crash von 2008 genossen Banken und Finanzdienstleistungen kaum Vertrauen. Die Finanzkrise hatte deutliche Auswirkungen auf den Ruf und die Glaubwürdigkeit der Branche.
Why Customer Experience Is Vital During a Crisis

May 22, 2023 | bankingexchange.com | Christopher K. Colley

In the years following the 2008 crash, banks and financial services were the least trusted industry. This highlights the impact of financial crises on the industry’s reputation and credibility. In the 15 years since, trust moved back into neutral, only for it to be threatened again by a string of banking failures at Silicon Valley Bank (SVB), First Republic and Credit Suisse, and the subsequent acquiring of lenders by large banks.
Swiss Banking Titans Unite: UBS Comes to Credit Suisse's Rescue

Mar 21, 2023 | finextra.com | Grant Macdonald |Irina Latushkina |Lloyd Buxton |Christopher K. Colley

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Why UK banks need to leverage cross-industry transaction data to combat financial crime

Mar 21, 2023 | finextra.com | Grant Macdonald |Irina Latushkina |Lloyd Buxton |Christopher K. Colley

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Talk to Your Bank: The Power of AI, ChatGPT and Conversational Banking

Mar 17, 2023 | finextra.com | Christopher K. Colley |Prateek Duhan |Thomas Muth |Lloyd Buxton

Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy. News in your inbox For Finextra's free daily newsletter, breaking news and flashes and weekly job board. Sign Up Channels Group External | what does this mean?