Crystal Hudson

2 months ago | crainsnewyork.com | Crystal Hudson |Jeremy Kaplan |Crystal Hudson

When Edward Jones, an immigrant with no family in the U.S., began receiving assistance from Autrice Wildman, a case manager at Encore Community Services, in June 2022, his situation was dire. Experiencing advanced macular degeneration, Mr. Jones struggled with depression and even thoughts of suicide as his eyesight faded. He was also grappling with unresolved medical bill disputes, a missing pension, and denial of Home Health Assistance due to his immigration status.