Dave Michels

Boulder, Portugal, United States

Founder and Lead Analyst at TalkingPointz

Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.

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Articles

NAB Show 2025 - A Tale of Two Events

1 week ago | talkingpointz.com | David J. Danto |Click Nathan |Dave Michels

If you’re looking for a comprehensive recap of all the products and software suites announced at the just-completed NAB Show – this article ain’t it. Plenty of people have already covered the press releases and booth announcements. For many years now – including this one – the NAB conference has been in search of a cohesiveness that’s been lost to the evolution of the industry.
8×8: Game Set Match

1 week ago | talkingpointz.com | Dave Michels |Click Nathan

8×8 analyst event, TL/DR: 8×8 is on offense, working its UCaaS+CCaaS+CPaaS mojo into customer-focused outcome magic. The company is innovating, excellent at storytelling, and seeing improvements across most metrics. But there’s more to the story, and it’s not just an 8×8 story. It was a thought-provoking event for me. The industry is changing rapidly. Enterprise comms is simultaneously imploding and exploding. Southampton? Last year, 8×8 hosted its analyst event at the San Diego Zoo. That was clever.
Insider Report March 2025

3 weeks ago | talkingpointz.com | Dave Michels |Click Nathan

Curated Enterprise Communications News and Insights from March 2025Curated Enterprise Communications News and Insights from March 2025FeaturedThe bombing in Yemen turned out to be much more explosive than US government officials had intended. The accidental inclusion of a reporter in the group chat is what’s known in clandestine circles as an “oops.” Watching this unravel has been filled with shock and awe.
We are Sorry, All Agentic AI Agents are Busy Now

3 weeks ago | nojitter.com | Dave Michels

If there was a word cloud from the recent presentations at Enterprise Connect, the biggest, boldest words would be Agentic AI. Yet there was a large discrepancy between the Agentic AI capabilities I saw at Enterprise Connect and my personal experiences with automated self-service. It’s hard not to be jaded (or deflected) with the frustrating reality of the automated self-service solutions we regularly encounter.
Back to Basics: The UC Company That Gave Up on AI and Rediscovered the Joy of Actual Communications Between People Not Bots

3 weeks ago | talkingpointz.com | David J. Danto |Click Nathan |Dave Michels

In a stunning turn of events this April Fools’ Day, one Unified Communications vendor has decided to zag while the rest of the industry zigs straight off a cliff. Meet ZeroAISystems (pronounced like it was named by a Silicon Valley brand consultant during a microdose), the first major UC firm to announce a total and complete pivot away from AI. That’s right. No more smart summaries. No more generative recaps.
Bundles: The Rise of Certified Mixed-Manufacturer Systems in Unified Communications

1 month ago | talkingpointz.com | David J. Danto |Click Nathan |Dave Michels

The unified communications world is evolving rapidly. Artificial intelligence is transforming the power of both hardware and software, enhancing human-to-human connections over short and long distances. But as the industry changes, so does the way we design and certify collaboration solutions. A handful of collaboration platforms from four major players dominate the video collaboration space – Microsoft, Zoom, Cisco, and Google.
Anticipating #EC25

1 month ago | davemichels.substack.com | Dave Michels

We are excited about the upcoming Enterprise Connect conference in Orlando. Since we usually don’t leave the Gaylord during the conference, we consider it thoughtful that they created the illusion of being outside, inside. We anticipate two strong recurring themes at EC25: AI and Agents. AI, particularly, agentic AI, will be everywhere. Don’t confuse that with CCaaS or CX, but that will be everywhere too.
MWC25 CPaaS RCS and More

1 month ago | talkingpointz.com | Dave Michels |Click Nathan

I attended my first Mobile World Congress (#MWC25) in Barcelona. I believe it’s the biggest tech conference in the world. In this post, In this first MWC25 post, I wanted to share thoughts about CPaaS, RCS, and Infobip. But first, just a bit on the general event. I was already in Europe, so thought this was the year to finally attend MWC. American tech is dominant in so many areas, but Europe is the leader in mobile. Nokia and Ericsson are European companies, and so is so much of the ecosystem.
Celebrating Innovation One Character at a Time at #EC25

1 month ago | nojitter.com | Dave Michels

Enterprise Connect's Innovation Showcase will highlight what’s new and exciting in textual communications. Artificial intelligence (AI) is rapidly changing the way we communicate. In the past, communication was primarily verbal, with people speaking to each other face-to-face or over the phone. However, AI has something to say about that. Regardless of how we communicate, there’s a potential textual element that can be leveraged.
The Power of Eye Contact in Videoconferencing

1 month ago | talkingpointz.com | David J. Danto |Click Nathan |Dave Michels

Eye contact is one of the most fundamental human interactions, shaping trust, perception, and communication. Throughout history, the ability to lock eyes has played a crucial in communication. Hundreds of research studies prove the benefits of real or perceived eye contact. The importance of eye contact isn’t just theoretical – it directly impacts business, education, and therapy outcomes.