Dazza Greenwood

Oct 31, 2024 | customerfutures.com | Dazza Greenwood |Jamie Smith

Hi everyone, thanks for coming back to Customer Futures. Each week I unpack the ever-increasing and disruptive shifts around digital wallets, Personal AI and digital customer relationships. If you haven’t yet signed up, why not subscribe:Two quick notices this week:The next Customer Futures meet-up will be in central San Francisco on Wed 13 Nov, 6-8pm. Bookmark it and tell your friends - more details out shortly. Are you looking for short term help with your digital wallet or identity project?

Oct 22, 2024 | innovation.consumerreports.org | Dazza Greenwood |Dirk Klingner |Yael Grauer |Stephanie Landry

Last year was a big year for the right to repair movement. Oregon and Colorado both passed laws protecting the right to repair, including protecting consumers against the pernicious practice of software pairing. But there’s still plenty of work ahead. Consumer Reports (CR) aims to protect consumers’ rights to repair the products they already own, despite efforts by manufacturers to prevent access to the tools and manuals necessary to fix items either at home or by independent repair shops.