Des Traynor
Co-founder of @intercom: AI first Customer Service for Internet Businesses. 🇮🇪
Articles
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1 month ago |
intercom.com | Des Traynor
“It’s only prompt-engineering if it comes from the O1 region of Cerebral Valley, everything else is just sparkling specificity” For as long as we’ve had prompts, we’ve been told that prompt engineering will go away in the future. It’s one of those statements that I believe to be true, but also, one that gives everyone lots of false predictions. “Soon we’ll all be able to make apps with just a few sentences” we’re told. I mean, sure.
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2 months ago |
intercom.com | Des Traynor
AI has gone from possible to inevitable to certain. Now, it’s up to us to define what comes next. At our first-ever AI customer service summit, Pioneer, I delivered a talk about how the generative AI revolution is impacting the software industry. TL;DR: This AI transformation is getting real. It’s not just about sprinkling some AI ✨ sparkles in your interface or adding a thin layer on top of ChatGPT. That won’t cut it anymore.
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Oct 9, 2024 |
intercom.com | Des Traynor
I’m excited to announce that Fin 2, our latest generation of Fin AI Agent, is powered by Anthropic’s Claude, one of the most sophisticated Large Language Models (LLMs) available today. We build product at the very boundary of what’s possible in AI customer service, and our collaboration with Anthropic is a big step forward for us. With Claude we get intelligence, performance, and reliability that lets us deliver even more value to our customers with Fin.
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Aug 10, 2023 |
intercom.com | Des Traynor
The AI revolution is bigger than mobile, bigger than cloud, and some in Intercom say even bigger than the internet itself. A lot of the projections are based up on how the new capabilities will make software vastly more powerful: the ability to render images from descriptions, to listen/read at length and summarize in seconds, to diagnose issues, categorize topics, and take actions, all at the speed of thought.
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May 25, 2023 |
intercom.com | Des Traynor
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8 years to the day since we published Intercom on Starting Up. At the time I thought it'd be the last book I had anything to contribute to, but maybe not. (The hard thing with writing about AI though is the material is out of date before its printed) https://t.co/5ZiUvgvaMk
“We shape our tools, and thereafter our tools shape us.”
There's a new kind of customer support I call "vibe support", where you fully give in to the vibes, embrace exponentials, and forget that product docs even exist. It's possible because the LLMs (e.g. Fin w/Sonnet ) are getting too good. When I get support questions I just copy
@MCLang88 Let's ask Fin... https://t.co/VF1sjkNCFo
