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1 week ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
The Integration ChallengeAI doesn't exist in isolation – it's part of a broader technology and data ecosystem. Yet companies frequently create CAIO positions as standalone silos, disconnected from existing digital and data initiatives. This organizational design flaw creates territorial conflicts rather than collaboration. At one financial services firm, the Chief AI Officer and Chief Data Officer independently developed competing strategies for the same business problems. The result?
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1 week ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Transforming Business Functions And The EconomyThe implications of this collaborative approach extend far beyond scientific research. According to Accenture's research, generative AI will transform more than 40% of working hours across industries, with six business functions seeing over half of their work hours reshaped through automation, augmentation, and collaboration. Wilson shared a real-world example of a global beverage company that implemented a generative AI-powered sales coach.
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1 week ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Written byBernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity. He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations.
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2 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Written byBernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity. He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations.
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2 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Personalized Music Remixes? We don’t know much about Spotify’s upcoming AI remix tools, but by studying their past form, we can make some educated guesses. Personalized music remixing has been something promised by advocates for AI in the future of streaming services for a while. There are some pretty big hurdles, most prominently the question of rights.
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2 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Mistake 3: Squandering The Opportunities Of OmnichannelMeet customers where they are – that’s the mantra of omnichannel CX. Your customer base is more fractured than ever across a multitude of social networks, messaging platforms and “everything apps”. Retail is split between online and offline. Taking advantage of omnichannel is about bridging these divides in ways that break down barriers between your customers and business. So today, you have to be everywhere.
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2 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
The Control Tower ImperativePerhaps the most significant insight from our conversation was McDermott's emphasis on the need for integration through what he calls an "AI agent control tower." This recognizes a fundamental problem most organizations face: decades of building siloed systems that can't effectively communicate. "These companies are bogged down with these departmental systems that they keep investing in, keep upgrading," McDermott explained. "They have different release levels.
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3 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Written byBernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity. He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations.
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3 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
Allen describes three distinct waves of AI adoption that organizations typically experience:"The first wave is very much what we call an enabler wave. It's retooling, giving you access to tools to help you do your job a bit better and faster. Wave two is then looking at the actual end-to-end processes themselves and effectively it's the redesign of that process. Wave three is reimagining.
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3 weeks ago | 
bernardmarr.com | Dillon Lawrence |Bernard Marr
First, just in case you’re not totally sure what I’m talking about – agentic AI refers to AI systems built around the same language processing capabilities as services like ChatGPT but capable of carrying out much more complex, goal-oriented tasks with minimal human intervention. For example, they can interact with websites, fill out forms, collect and submit information and make payments. There are a number of reasons why e-commerce as a business sector makes a great testbed for agentic adoption.
