Dinesh Nirmal

2 weeks ago | ibm.com | Dinesh Nirmal |Alice Gomstyn

Gomstyn: How do you measure the success of unstructured data pilot projects? Nirmal: The real return of investment comes when there’s value to the end user at the enterprise. So, for example, I call my phone company, and a customer rep is on the line. When I ask a question, they must look up the answer before giving it to me. Now, using generative AI, I can do it online.