Don Jergler

California, Long Beach

Editor at Claims Journal

I've been a reporter/editor for 20 years, covering insurance, real estate and other business topics.

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Articles

AF Group Claims Exec Embracing AI, But He Won’t Measure Success by Replacing People

2 weeks ago | claimsjournal.com | Don Jergler

This article is part of an on-going series about technological and AI-related developments and advancements in claims processes and claims departments.View Series AF Group has embraced the use of artificial intelligence in its claims operations, but the person overseeing its implementational has no interest in one promise of AI: reducing the number of claims professionals that work for them.
Coinbase Hack May Cost Company $400M, Rocks Crypto Pioneer

3 weeks ago | claimsjournal.com | Don Jergler

On the long list of crypto companies that have been hacked, there are plenty of examples of financial losses that are much more painful than what Coinbase Global Inc. appears to be facing from the attack it disclosed on Thursday. Yet this one stands out for significance far beyond the $400 million the company expects it will cost: This time, the victim was arguably the most influential U.S. company in the industry.
Zurich Offers ‘Roadmap’ to Prep Businesses, Governments for Climate Change

1 month ago | insurancejournal.com | Don Jergler

A new paper from Zurich calls out an “alarmingly bleak” outlook thanks to climate change driving the frequency and intensity of extreme weather and increasing the likelihood of natural catastrophes. However, the paper takes an optimistic stance that there are numerous steps that can be taken now to prepare—and insurers have a “key role” to play in that preparation.
Database Shows Luxury Watch Thefts, Insurance Fraud on The Rise

1 month ago | claimsjournal.com | Don Jergler

Cartier owners may be pleased to know the brand has become one the most popular among luxury watches, but a new analysis also shows the watch’s popularity is rapidly rising among criminals. Overall, luxury watch thefts—and insurance fraud—are on the rise, according to a new analysis from The Watch Register, which keeps an international database of lost and stolen luxury watches.
How Westfield is Implementing AI in Claims

2 months ago | insurancejournal.com | Don Jergler

Identifying the needs and pain points of customers and then developing solutions to better service them and other company partners—those are the most important promises that artificial intelligence and new technologies hold for those overseeing an ongoing transformation at Westfield. Westfield is a super-regional property/casualty insurance carrier based in Ohio that’s been around since 1848.
How A Long-Lived Super-Regional Carrier is Implementing AI in Claims

2 months ago | claimsjournal.com | Don Jergler

This article is part of an on-going series about technological and AI-related developments and advancements in claims processes and claims departments.View Series Identifying the needs and pain points of customers and then developing solutions to better service them and other company partners—those are the most important promises that artificial intelligence and new technologies hold for those overseeing an ongoing transformation at Westfield.
State Farm Has Paid out $2.5 Billion for LA Wildfires

2 months ago | insurancejournal.com | Don Jergler

State Farm has reported paying out $2.5 billion for the Los Angeles wildfires in January, more than double what the carrier reported paying out weeks earlier. “As of March 28, we’ve received more than 12,300 total claims related to the fires and have paid over $2.5 billion to our customers,” State Farm said in a statement on the fires. State Farm reported more than $1 billion paid out to customers earlier in March.
Study: Economic Uncertainty Diverting Executive Attention From Sustainability

2 months ago | insurancejournal.com | Don Jergler

It’s the economy stupid, and it seems that a lot of executives are using their brain power on their current worries rather than on the climate concerns of tomorrow—despite those concerns materializing in the here and now. Executives are focused on meeting current economic challenges, putting intensifying environmental and climate risk concerns on the backburner, according to a study from Beazley.
US GDP Could Take a Big Hit From Climate Change by 2100, Study Shows

Feb 28, 2025 | insurancejournal.com | Don Jergler

A working paper from the U.S. Congressional Budget Office recently estimated the distribution of changes in gross domestic product in the year 2100 resulting from changes in temperature. And it could be bad, really bad—or hopefully not so bad, if things go better than expected. The CBO performed a meta-analysis of the literature on the effects of climate change on GDP and combined those effects with global temperature distributions forecast for the year 2100.
Sentry Transformation Saves ‘Tens of Thousands of Hours’ with AI in Claims

Feb 21, 2025 | claimsjournal.com | Don Jergler

This article is part of an on-going series about technological and AI-related developments and advancements in claims processes and claims departments.View Series It would be hard to find a better testimonial to the power of artificial intelligence than what you’ll get when you speak to people overseeing an AI and technology transformation at Sentry Insurance.