Emily Boes

Cleveland, Ohio

Senior Editor at WTWH Media LLC

Senior Editor at Convenience Store Decisions

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Articles

Chicken Combo Special

4 days ago | cstoredecisions.com | Emily Boes

Krispy Krunchy Chicken is offering a deal now featuring its new Chicken Nuggets. The $5.99 Your Choice Combo offers incredible value with the choice of a select chicken item plus krispy-on-the-outside, fluffy-on-the-inside potato wedges. Guests can choose from the juicy new Chicken Nuggets, Cajun Chicken Sandwich, three-piece Bone-In Chicken or three-piece Chicken Tenders. At Krispy Krunchy Chicken, quality is a top priority, while continuing to focus on value and craveability.
Cubby’s Adapts With AI Audio

1 week ago | cstoredecisions.com | Emily Boes

Technology innovation is constant, allowing retailers new ways to better the customer and employee experience, create a smoother and more convenient interaction, and perform more efficiently. Artificial intelligence (AI) has been the backbone to many of these new endeavors, and for 35-store chain Cubby’s, that’s no different.
Casey’s Coffee Chatbot Drives Engagement

1 week ago | cstoredecisions.com | Emily Boes

The conversation in the convenience store industry about technology implementation and experimentation inevitably leads to one hot-button phrase: artificial intelligence (AI). And c-stores nationwide are determining how they can best mold AI for their specific goals. Casey’s, with 2,900 stores in 20 states, had two goals: educate customers on the chain’s new Darn Good Coffee lineup and increase interaction with and delight customers.
Graham Cultivates Growth at TXB

1 month ago | cstoredecisions.com | Emily Boes

While operating a successful human resources (HR) program in a convenience store involves many factors, TXB Director of Human Resources (HR) Nathan Graham especially takes pride in prioritizing employee development. “Watching people grow in their roles while knowing that you had a hand in their training brings so much pride to my life,” said Graham. “There are always people I shout out when asked, ‘Who helped you along the way?’ I want to use my position and be that person for somebody else.
Dabboussi Directs Progress at Yatco

1 month ago | cstoredecisions.com | Emily Boes

Yasmin Dabboussi, director of human resources (HR) and operations at Yatco, has spent the last 13 years watching the chain’s front-line employees take ownership of their stores and connect with each of their customers. “For me, it’s always great when you’ve hired great staff, and we’ve watched them grow from being a sales associate to the manager role and just watched their skills increase year over year,” she said. “It used to be just about pumping the gas. It’s not that anymore.
Tech Tools: Reshaping Recruitment

1 month ago | cstoredecisions.com | Emily Boes

Year after year, hiring and retention remain two of the largest hurdles c-store retailers must overcome. With advancing technology altering the retail sector and the c-store space more quickly with each new innovation, recruitment and onboarding processes have been given a shake-up over the last decade, and it’s only going to continue.
Employee Engagement - Part Two

1 month ago | cstoredecisions.com | Emily Boes

Retention, particularly of effective employees, is and likely will remain one of convenience stores’ ongoing challenges. While it seems that staffing trends are positive so far in 2025, c-store chains cannot take their foot off the gas pedal when it comes to prioritizing efforts to hire and keep the best employees for the job. Focusing on engagement strategies is a great way to ensure employees are invested in their work. “Everyone loves to win.
Augmented Reality’s Place in Convenience Retail

1 month ago | cstoredecisions.com | Emily Boes

Most people have heard of virtual reality — the immersive experience users can undergo in which they feel like they are in a completely new setting. Less commonly known, augmented reality (AR) overlays virtual elements onto someone’s real environment. For instance, the AR game that rose to popularity for a short period of time, Pokémon Go, had users scrambling around town hunting for fictional Pokémon creatures through an app on their phone.
Effecting Employee Engagement

1 month ago | cstoredecisions.com | Emily Boes

Driving employee engagementis critical to building strong teams and reducing turnover. CStore Decisions reached out to Matthew Mathison, a seasoned entrepreneur, investor and co-founder of MBL Partners — with new book “Leadership Orbit” out now — for insights on retaining effective employees and improving employee engagement. {CStore Decisions/CSD} How can store managers take part in boosting morale and creating a positive environment?
'Hot Foods Act' Introduced in Congress

1 month ago | cstoredecisions.com | Emily Boes

A bipartisan, bicameral bill has been introduced that would allow hot food purchases to be covered under the Supplemental Nutrition Assistance Program (SNAP). The bill, known as the Hot Foods Act, was introduced by U.S. Rep. Grace Meng (D-N.Y.), U.S. Sen. Michael Bennet (D-Colo.), U.S. Rep. Brian Fitzpatrick (R-Pa.), U.S. Rep. Jahana Hayes (D-Conn.), U.S. Rep. Andrew Garbarino (R-N.Y.) and U.S. Rep. Zach Nunn (R-Iowa).