Articles

  • 1 week ago | uschamber.com | Emily Heaslip

    If your business is forced to close due to a natural disaster or economic downturn, you may suddenly find yourself looking for help. Regular employees are eligible for unemployment benefits from the government. For business owners, however, eligibility can be slightly complicated. Here’s how to determine which unemployment benefits you can collect and how to go about claiming them.

  • 3 weeks ago | uschamber.com | Emily Heaslip

    Brand communities — groups of people who come together to share their emotional connection to your brand — are incredibly valuable to small businesses. Brand communities can deliver customer loyalty, decrease marketing costs, and increase brand value. With the right approach, a brand community can help different areas of your business perform more effectively. Here's how to integrate insights from your community across your business operations and reap the benefits of a dedicated following.

  • 3 weeks ago | uschamber.com | Emily Heaslip

    Sometimes, brand communities coalesce naturally as fans of your product or service meet at events, find each other online, or chat in the comments of your social media profiles. Otherwise, it can take a little encouragement to form and grow a community of loyal customers. Gamification offers an effective way to cultivate connections between your business's fans and create an environment conducive to community growth.

  • 3 weeks ago | uschamber.com | Emily Heaslip

    Online communities can be rich sources of information for small business owners. Companies like Harley Davidson, Sephora, and Lego have cultivated vibrant communities of loyal fans that provide product feedback, marketing inspiration, and invaluable customer insights. However, communities must be moderated to succeed. As any online user knows, discussion boards and forums can easily be derailed by trolls or even well-intentioned community members who disagree.

  • 3 weeks ago | uschamber.com | Emily Heaslip

    Many small businesses use their social media pages, Substack, or a dedicated landing page to host discussion boards and conversations with their brand communities. These platforms are great places to engage with customers, gather insights and feedback, and ask for user-generated content that can help build your brand. However, any online discussion platform can be hijacked by trolls or derailed by members with conflicting viewpoints.

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