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1 month ago | 
blog.yelp.com | Emily Moon
Photo by Brooke CagleRespond to every customer reviewSelect your review response method intentionallyRespond in a timely manner Keep your cool when respondingAccording to BrightLocal, 89% of consumers say they’re more likely to use a business if they see the owner responds to all reviews, both positive and critical. It’s no longer just about what consumers say about your business—it’s also about what you say back. Responding to reviews shows people you care about your customers.
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2 months ago | 
blog.yelp.com | Emily Moon
Photos of Holbox’s Ceviche de Lenguado (with local halibut) and Chef Gilberto Centina by Liam BrownThe #1 restaurant on this year’s Top 100 Places to Eat list is a true word-of-mouth success story. Holbox, a Mexican seafood spot in Los Angeles, opened quietly and without fanfare in 2017, only to bubble up on Yelp, rise to the top of the food world, and earn a Michelin star.
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2 months ago | 
blog.yelp.com | Emily Moon
Photo of brunch from Millers All DayEvery small business in the United States has a story of survival—especially those that endured through the pandemic. Millers All Day, a brunch restaurant in Charleston, South Carolina, lost more than 70% of its staff in 2020, only to rebuild its workplace from scratch and come back stronger. “The pandemic was a life change for a lot of people,” Millers All Day co-owner Nate Thurston said.
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Jan 9, 2025 | 
blog.yelp.com | Emily Moon
Photos of Immigrant Food’s interior and gumbo from Yelp users Alain Serge Y. and Meghan L. Founded in 2019, Immigrant Food has four locations in the Washington, D.C., area, including one right across from the White House. It’s an apt setting for a business dedicated to celebrating the contributions of immigrants, who are an essential part of the United States’ story.
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Nov 22, 2024 | 
blog.yelp.com | Emily Moon
“Property Brothers” Drew and Jonathan Scott share their strategy for growing a forward-thinking brand focused on feedback and integrity.
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Nov 21, 2024 | 
blog.yelp.com | Emily Moon
Kevin O’Connor, host of PBS’s “This Old House,” knows his way around a remodel. With an ensemble cast of tradespeople, he’s been renovating old homes around the country for more than two decades. Along the way, he’s learned a lot about the home service industry—and the hard-working, knowledgeable professionals behind it.
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Oct 18, 2024 | 
business.yelp.com | Emily Moon
Meet the demands (and seize the opportunities) of increasing mobile web traffic with these mobile marketing strategies for small businesses.
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Oct 17, 2024 | 
blog.yelp.com | Emily Moon
Photos of PopUp Bagels’ downtown New York City location from Yelp users Vivian M. and Alina S. PopUp Bagels started as a pandemic hobby, with founder Adam Goldberg making bagels in his kitchen and selling them out of a backyard pick-up window. Today it’s a flourishing brand with 10 locations across the East Coast, known for selling its “crunchy outside, warm and soft inside” bagels by the bag. How do you transition from a great business idea to a scalable brand? According to Adam, it takes a village.
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Oct 9, 2024 | 
blog.yelp.com | Emily Moon
Left to right: photos of a drag performer from Yelp user Kimberly E. and a meal from Yelp user Paloma M. R House Wynwood, a Miami favorite for drag brunch, has undergone several evolutions since it opened in 2014. Owners Owen Bale and Rocco Carulli originally launched as a fine-dining destination that showcased local art, selling paintings alongside tapas on busy weekends. But a few years in, the owners started experimenting with another artform: drag shows hosted by local legend Athena Dion.
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Sep 23, 2024 | 
blog.yelp.com | Emily Moon
Yelp turns 20 in October 2024!Visit Yelp’s 20th anniversary hub for businesses to unlock more resources and milestones of the past two decades. When Yelp appeared online in October 2004, business owners had never seen anything like it—but this trailblazing group of entrepreneurs took the chance and added their businesses anyway. “I thought, ‘Okay, we’ll give it a shot,’” said Paul, owner of the San Francisco piercing studio Body Manipulations.
