Emma Stenhouse

2 weeks ago | lattice.com | Emma Stenhouse

AI has entered the chat. And the near-constant discourse about this new technology means HR leaders are under pressure to incorporate more AI into their regular processes. But all the hype can make it hard to know where to start. Lattice’s 2025 State of People Strategy Reportfound that in HR, the use of AI has stagnated. Since 2023, only 15% of HR professionals said they have implemented AI.

1 month ago | lattice.com | Emma Stenhouse

Managers matter. But they’re also spinning a lot of plates. They are on the frontline of employee performance, have to lead by example, and answer to senior leadership. They’re often the first to notice when employee morale dips or turnover increases. But sometimes, these issues are caused by managers themselves. To combat this, HR must give managers the support they need to succeed.

1 month ago | lattice.com | Emma Stenhouse

A lot of time and energy goes into getting employee onboarding right, but offboarding is just as important. This process should be about more than formalities. It’s an opportunity to ensure a positive experience until the final step of an employee’s journey. Whether or not they’re leaving on good terms — or are impacted by terminations and layoffs — each employee departure should be handled with care, compassion, and empathy.

2 months ago | lattice.com | Emma Stenhouse

March 18, 2025Employees want to speak up — but sometimes, it’s easier to stay silent. Research from AllVoices found that 84% of employees had one or more concerns but didn’t share them with HR. One of the main reasons? There was no way to give their feedback anonymously. Done right, anonymous employee feedback can help encourage honesty, promote inclusivity, and ensure participation from as many employees as possible.

Feb 19, 2025 | klaviyo.com | Emma Stenhouse

The concept of customer relationship management has been around since the earliest days of commerce. Shopkeepers remembered the favorite bread of their regulars and set some aside. Salespeople kept handwritten notes about each person’s preferences, creating more meaningful connections. Later, early digital customer relationship management systems (CRMs) transformed the way businesses interacted with their customers.