Enid Burns

Romulus

Journalist at Freelance

I am a freelance writer, knitter, and cyclist living in the Motor City.

Articles

Be Ready to Respond to Negative Reviews

2 weeks ago | noln.net | Enid Burns

A social media presence can boost a quick lube business. However, one bad review can quickly overshadow helpful posts, stellar reviews, mentions and tags, and hearts and likes. Many companies are present across social media sites and rely on customer review platforms such as Nextdoor, Google, Yelp, and other services heavy on reviews and customer feedback. These sites are also more challenging to manage, as the meat of these pages comprises customer ratings and reviews.
Cleaning Up With a Car Wash

1 month ago | noln.net | Enid Burns

Quick lube locations may not be as common as Starbucks, but according to data from Dun & Bradstreet's First Research report from November 2024, there are more than 8,500 quick lube shops in the United States. Many quick lube locations find that establishing a key differentiator for the business is more essential than ever to stand out from the competition down the street or across town.
Time is Money in the Shop

2 months ago | noln.net | Enid Burns

Getting dark earlier plus busier holiday and year-end schedules signals a drop-off in customers at the end of the day. The hour change isn't automatic. Weissberg and his crew look at a number of factors to determine whether it makes sense to stay open the extra half hour to an hour, or pull the doors down earlier and get back to their own busy lives.
Case Study: Build Your Shop with Equipment Essentials

Jan 15, 2025 | noln.net | Enid Burns

Tools are essential for any auto mechanic shop. A quick lube shop may be more concentrated in its scope, requiring a core set of tools that help mechanics get each customer's vehicle through the bay. That doesn't mean shops should just stick with the tools they have and not look for upgrades. While some tools are basic requirements, mechanics will learn to grow their toolbox with essentials that help get the job done in a time that lives up to the "quick" in quick lube.
Community Outreach Can Benefit the Business

Oct 1, 2024 | noln.net | Enid Burns

It's understandable that business owners will focus on their business and not look for outside projects. It's also devastating to see someone struggling with medical bills on top of a tiring battle with cancer or other illness. Many businesses—including many quick lube businesses—find it rewarding to give back to the community by championing a cause, charity, or community issue. It is no different for Evansville, Indiana-based Lucas Oil Center, a shop with two locations in town.
Consistency in the Oil Change Experience

Oct 1, 2024 | noln.net | Enid Burns

In the quick lube industry, consistency is a key component of the business. Customers have expectations when they bring their cars in for service, and once they become customers, that service should remain reliable. There are a number of strategies a shop can utilize to ensure that each quick service visit is consistent. One method used by Costa Oil - 10 Minute Oil Change in Peachtree City, Georgia, is to do everything the same every single time a car comes through the bay.
Safe and Secure: Award Runner-Up Tyson Daniels

Sep 12, 2024 | noln.net | Enid Burns

For one operator in the southeast Idaho area, it was second nature following in his stepfather's footsteps and advancing the industry with child passenger safety. Tyson Daniels grew up at a family-owned quick lube doing various jobs such as painting pits, landscaping, and cleaning up. He officially got started on more technical duties at the age of 16.
An enigma of exhibits fascinates

Aug 21, 2024 | militarytrader.com | Enid Burns

A stone’s throw from Washington, D.C.’s Smithsonian museums is a showpiece of cryptographic history. Just outside the NSA offices is the National Cryptologic Museum near Fort Meade, Maryland, a fascinating collection of decoding machines, documents, and artifacts from America’s history of spying suspects both domestic and international. The museum is housed in a former motel that was purchased by the agency to create a buffer between the NSA campus and the Beltway – Washington’s highway system.
Get Together with Team Bonding Time

Aug 1, 2024 | noln.net | Enid Burns

It is fairly common, and even ideal, for co-workers to develop deep friendships. Sometimes, employers can encourage those relationships with team bonding activities. Even staff that have developed friendships can benefit from activities outside the workplace to help them work better together.
Adapting to Customer Trends

Aug 1, 2024 | noln.net | Enid Burns

Businesses should live by the motto, "the customer is always right." Another good practice today is to listen to customers and identify trends that translate to services customers want and need. In the quick lube world, those might be an offering that extends beyond the basic service of an oil change and fluid check. If you offer the services customers want, they will come for those services and more.