Enrique Pinzon

May 24, 2023 | articlegateway.com | Enrique Pinzon |Linda Miller |Andrew Miller

Abstract This study focuses on measuring the relationship between organizational learning culture (OLC) and turnover intentions of telecommuting call center agents. Although many studies involve the call center industry from different perspectives, the literature is scant in studies that have assessed the relationship between OLC and turnover intent in telecommuting call center agents. Call centers exist in almost every organization worldwide.