Erica Faught

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Generative AI in the Contact Center: Enabling Super Agents, Dynamic Supervisors, and Empowered Customers | Amazon Web Services

1 month ago | aws.amazon.com | Shawn Guenther |Mike Cairns |Dilin Joy |Erica Faught

By Shawn Guenther, Global Customer Engagement Market Lead – Accenture By Erica Faught, Global Connected Customer Experience Lead – AWS By Mike Cairns, Senior Partner Solution Architect – AWS By Dilin Joy, Senior Solutions Architect – AWS Customer service teams must provide fast, thoughtful, and comprehensive assistance. Loyalty is driven by proactive and effective resolutions to customer concerns.

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