Erica Seppala

Greenville

Editor and Senior Staff Writer at Merchant Maverick

Writer for Merchant Maverick. Wife. Mom. Wearer of many hats.

Featured in: Favicon

merchantmaverick.com Favicon

azbigmedia.com

Articles

The Cheapest Accounting Software For Small Business

1 month ago | merchantmaverick.com | Erica Seppala

Every business needs accounting software, but not every business can (or should) spend a fortune. Here are the cheapest accounting software options for businesses of all sizes. Erica has been writing about small business finance and technology since 2008.
How Modern Phone Systems Can Improve Employee Productivity

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

Business phone systems are better than ever thanks to Voice over Internet Protocol technology. VoIP provides great call quality and features in one flexible, scalable, and affordable phone system. One of the many benefits of VoIP is that these phone systems can help your employees be more productive. Don’t believe us? Keep reading to learn about six ways that VoIP can transform your business by boosting employee productivity.
Why VoIP Is The Future of International Business Communication

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

Voice over Internet Protocol (or, simply, VoIP) technology has been revolutionary for businesses of all sizes across all industries. VoIP offers unparalleled scalability and flexibility, making these modern phone systems ideal for businesses with customers located around the globe. In this post, we’re going to look at how VoIP business phone systems are the future of international business communications.
How Business Phone Systems Can Improve Customer Service

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

What if you could improve customer service with your phone system? With Voice over Internet Protocol (VoIP) phone service, it’s possible to identify customer service issues and refine them. In addition to the other benefits of VoIP, here’s another reason (or seven) that you should upgrade your business phone system. 7 Ways Phone Systems Can Improve Customer ServiceVoIP doesn’t just simplify workflows and processes within your business.
What Are Business Phone System Integrations?

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

VoIP business phone systems have a lot going for them: great features, reliable service, competitive prices, and integrations with third-party tools and software. In this post, we’re going to take a look at the different types of integrations available for VoIP phone systems. If your business isn’t using a VoIP phone system, what are you waiting for? To take advantage of the integrations discussed in this post, be sure to check out the best VoIP phone systems to sign up.
What Is IVR For Business Phone Systems?

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

Thanks to Voice over Internet Protocol (VoIP) technology, modern phone systems offer features that benefit businesses and their customers. One of these features which helps streamline workflows while improving customer satisfaction is IVR. In this post, we’re going to talk about what IVR is, how it works, when your business should use it, and how to get it set up on your own phone system.
How Modern Phone Systems Can Reduce Your Carbon Footprint

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

There are lots of great benefits of VoIP phone service: clear phone calls, connecting to your computer or smartphone, competitive pricing … and environmental benefits? VoIP offers more than just good phone service. It can also help you feel better about making a positive impact and reducing your carbon footprint. Keep reading to find out how.
What Is Unified Communications For Small Businesses?

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

Erica began writing on small business topics in 2008. She joined Merchant Maverick in 2018 and focuses on loans, accounting, and POS. She is a Certified ProAdvisor for QuickBooks Online and QuickBooks Payroll. She has been cited in MSN, Reader's Digest, Vox, U.S. News & World Report, and Real Simple. She is a graduate of Limestone University and resides in Greenville, South Carolina.
How VoIP Supports Remote Work & Distributed Teams

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

Since the Covid pandemic, more employers are seeing the benefits of remote workers. According to a Pew Research Center estimate, about 14% of adults in the U.S. are working from home full time. Whether you have remote employees now or you plan to in the future, you have to think about the logistics of a remote workforce. Fortunately, a modern VoIP business phone system can help you navigate some of the challenges that comes with remote work.
What Is A Call Center For Businesses?

Aug 29, 2024 | merchantmaverick.com | Erica Seppala

While the internet has made it easier for businesses to connect with customers beyond the landline phone, many businesses still rely heavily on telephony. If you have a heavy inflow and outflow of phone calls, maybe it’s time to consider a call center for your business. Modern technology has made it easier and more affordable than ever to have a call center to field incoming and outgoing calls for your business.