Frank Heinz

5 days ago | nbcdfw.com | Scott Friedman |Eva Parks |Edward Ayala |Frank Heinz

New Dallas Chief of Police Daniel Comeaux is pledging to take action on slow police response times in the wake of an ongoing series of reports from NBC 5 Investigates. On Thursday night, NBC 5 Investigates showed startling video of two 10-year-old boys who were standing on the sidewalk with their bicycles when they were hit by an SUV that jumped a curb. Dallas police confirm it took officers more than four and a half hours to respond to the crash and begin an investigation.

6 days ago | nbcdfw.com | Scott Friedman |Eva Parks |Edward Ayala |Frank Heinz

There are more questions about the Dallas Police Department's slow response time after two 10-year-old boys waited hours for police officers after they were hit by a car while riding their bicycles on a sidewalk. One of the boys was hurt when they were both knocked to the ground along Vickery Boulevard last month, Jeff Hauschild, the injured boy's father, told NBC 5 Investigates. Dallas Police confirm it took officers more than four and a half hours to arrive and begin investigating the crash.

1 week ago | nbcdfw.com | Scott Friedman |Eva Parks |Edward Ayala |Frank Heinz

Police confirm that a Dallas family waited nearly seven hours for officers to respond after reporting what the family described as a life-threatening emergency. When you need them, you expect the police to show up quickly. Jodie Trevino told NBC 5 Investigates that when that moment arrived for her and her son Alec, the Dallas Police Department dropped the ball. "I was in hysterics. I was crying. I was ... anxiety. I mean, you can imagine," Jodie said.

1 week ago | nbcdfw.com | Frank Heinz

Need a lift to go vote on Election Day, Saturday, May 3? Studies have shown that a lack of access to a car can hinder voting. Most North Texas transit operators will give free rides to the polls to encourage as many people as possible to vote. The list of free and discounted rides is below. DART wants to help you exercise your right to vote in the general and special elections by offering FREE rides to polling locations within the service area on Saturday, May 3.

2 weeks ago | nbcdfw.com | Eva Parks |Scott Friedman |Edward Ayala |Frank Heinz

A Dallas City Councilmember wants action less than 24 hours after NBC 5 Investigates revealed that police response times far exceeded department expectations, keeping some people waiting for hours for a police officer. District 4 Councilwoman Carolyn King Arnold said Friday the city needs to dig into the data to understand what's causing severe delays in police response time to some Priority 1 and Priority 2 calls for assistance.