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5 days ago | 
coverager.com | Gabriella Ben-Hutta
A U.S. insurer is investing $13 million in Verint to deploy AI-powered bots across its customer service operations. The tools will support 6,500 agents initially, with plans to scale to 12,000. The move is expected to increase supervisor capacity by 50% and boost agent capacity by 25%. Verint says the automation could deliver a return more than 10x the investment.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Burns & Wilcox has announced leadership changes in its New York and Chicago offices. In New York, Alex Gargano has been appointed as Managing Director. He brings over 30 years of experience, including roles at Vault as Senior Vice President of Underwriting E&S and nearly two decades at AIG in various leadership positions. Gargano will oversee operations across New York and the Tri-State area, reporting to Doug Legters, Regional Vice President for the Northeast.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Churchill Innovative Holdings ITOCHU Corporation Neo Insurance Solutions Japanese trading house ITOCHU Corporation has announced its entry into the U.S. retail insurance distribution market through a partnership with the Neo Group.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Swedish insurer If Insurance has introduced a new car-sharing insurance product using Socotra ‘s cloud-based platform. The product was developed and launched in five months, integrating with If’s existing systems for payments, claims, accounting, and reporting . This insurance offering is tailored for car-sharing platforms, providing features such as on-demand coverage, usage-based pricing, and options for deductible reduction.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Founded: 1930 Headquarters: Glen Allen, Virginia, United States See full company profile Founded: 2021 Headquarters: London, England, United Kingdom See full company profile Recaptcha requires verification.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Guardian Life announced a series of organizational and leadership changes. Guardian is restructuring its Individual Markets business into two distinct business units—Financial Protection & Retirement Solutions and Client Solutions & Wealth Management—to align accountability for growing its protection solutions and wealth management businesses and to meet evolving consumer needs.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Mutual of Omaha has appointed Kate Martz to Associate General Counsel. In this role, she provides internal legal counsel and manages a broad spectrum of litigation and pre-litigation matters. Before joining Mutual, Martz was a partner at Baylor, Evnen, Wolfe & Tannehill, LLP in Lincoln, Nebraska. Martz earned a bachelor’s degree from Rockhurst University and a Juris Doctor from the University of Nebraska College of Law.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Plymouth Rock Home Assurance Corporation announced that Colleen Finn has been appointed as Chief Marketing Officer, effective immediately. In this role, Finn will be responsible for the marketing and distribution strategy for Plymouth Rock’s Home company across all six states in which it does business. “Colleen has embraced rapid invention and disciplined execution of Plymouth Rock’s innovative approach to home insurance.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Content services provider Hyland Software announced the appointment of Michael Campbell as Chief Product Officer (CPO). A seasoned enterprise software executive, Campbell brings extensive experience driving cloud and AI innovations at scale. As CPO, he will oversee Hyland’s overall product portfolio and deliver on the company’s strategic content management vision with AI, cloud and open-source innovations.
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1 week ago | 
coverager.com | Gabriella Ben-Hutta
Peak Re , a Hong Kong-based global reinsurer, has launched Peak Reinsurance North America Ltd., a Bermuda-based subsidiary licensed as a Class 3B insurer. The move expands Peak Re’s reach into the North American casualty reinsurance market, with a focus on diversification and portfolio growth. AM Best has assigned the new entity an A- (Excellent) financial strength rating and a stable outlook, aligning it with the parent company’s strategic goals.
