George Malim

Nov 17, 2024 | uctoday.com | George Malim

Unified communications platforms are now deployed ubiquitously at enterprises across the world delivering business value and improved efficiency. While the advantages of the various platforms are well understood, there are significant challenges involved in managing these and accessing call analytics and insights. These are essential to ensure the smooth running of UC environments and to optimise how platforms are utilised.

Nov 6, 2024 | uctoday.com | George Malim

From the first day of implementation, integrated collaborative solutions with high-quality audio can transform how organisations operate. Crystal-clear, highly intelligible meeting audio has become an essential enabler for effective communication in the modern workplace – it enhances productivity, collaboration, boosts employee satisfaction and delivers long-term value for businesses. Given its significant impact, the quality of audio in unified communication systems shouldn’t be overlooked.

Nov 4, 2024 | uctoday.com | George Malim

Enterprises increasingly operate their communications and IT infrastructure using multiple platforms delivered by a series of vendors and service providers. This creates a complex to manage, fragmented web of partners that don’t necessarily integrate or perform optimally. The fractured landscape has become a significant factor in lost productivity, leaky costs and presents a heavy burden for IT professionals to manage.

Oct 30, 2024 | uctoday.com | George Malim

Recruitment agencies operate in a highly competitive market in which employers rely on them to find the personnel they need rapidly and accurately. The business effectively serves two masters – the prospective employer and the candidate, with the recruitment agency in the middle to find the best fit for employers and workers alike. A vital part of the business is clear and timely communication. Failure to understand requirements can lead to lost revenue opportunities.

Oct 28, 2024 | uctoday.com | George Malim

For professional services organizations, the customer experience stakes are extremely high. A missed call from a customer of an estate agent looking to buy property, for example, could cost the firm huge sums in unearned sales commission and result in their customer – the property vendor – becoming dis-satisfied with the service. Firms could lose both a deal and a customer.