Gill Charlton

Travel Journalist at The Telegraph

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Articles

I did everything right when my passport was stolen

1 week ago | telegraph.co.uk | Gill Charlton

Dear Gill,Last November, my wife Krista and I were due to fly with British Airways from Edinburgh to San Diego, returning 10 days later from Boston. Unfortunately, my bag containing my passport and wallet was stolen on the tram ride to the airport. British Airways staff were very sympathetic and said that if I reported the theft to the police and obtained an incident number, the airline would rebook my outbound flight. The BA agent said she would put a "note in the booking" to this effect.
The 12 best restaurants in Cornwall

1 week ago | telegraph.co.uk | Gill Charlton

Discover where to eat across the county, from St Ives to Port Isaac and seafood to steakCornwall is as well known for its organic beef and pork, artisan cheeses and air-dried charcuterie as it is for fish and seafood. Most restaurants serve a little of both, often garnished with plants and berries foraged from the hedgerows and cliffs: rock samphire, wild garlic, alexanders and wild flower petals.
The best places for cream tea in Cornwall

1 week ago | telegraph.co.uk | Gill Charlton

Where to find the county's freshest scones, top quality jam and most beautiful locationsA proper Cornish cream tea is made by putting the jam on the scone before the clotted cream. The reason? The cream would melt on scones hot from the oven. A scone is something that must be freshly baked, preferably in a farmhouse Aga, and with a light hand on the baking powder. Sadly, there are lots of cream tea shops that cut corners, especially in holiday resorts.
Lufthansa told me my request for compensation was invalid - but they were wrong

3 weeks ago | yahoo.com | Gill Charlton

Dear Gill,On February 7, I flew with Lufthansa from London to Singapore via Frankfurt. The flight to Frankfurt was on time but boarding for the onward flight to Singapore was cancelled due to a technical problem. Lufthansa arranged dinner, bed and breakfast and I flew out at 3pm the following day. As the delay was well over four hours, I filled in Lufthansa’s online “fast compensation” form to apply for the £520 compensation. My request has been refused – twice.
Lufthansa told me my request for compensation was invalid

3 weeks ago | telegraph.co.uk | Gill Charlton

Dear Gill,On February 7, I flew with Lufthansa from London to Singapore via Frankfurt. The flight to Frankfurt was on time but boarding for the onward flight to Singapore was cancelled due to a technical problem. Lufthansa arranged dinner, bed and breakfast and I flew out at 3pm the following day. As the delay was well over four hours, I filled in Lufthansa's online "fast compensation" form to apply for the £520 compensation. My request has been refused - twice.
Saga said we had exceeded the 'medical threshold' of our insurance

1 month ago | telegraph.co.uk | Gill Charlton

Dear Gill,In August 2024, my husband and I took out a joint annual travel insurance policy with Saga, which cost £1,497 for European coverage. Initially, this was to go on a Saga cruise last November, but we also booked a holiday to Gran Canaria in February and another short cruise in June. My husband has various pre-existing conditions, controlled by medication, as he is in his 80s. Early last autumn he got a urinary tract infection, resolved with antibiotics.
We misunderstood BA's instructions after a hurricane cancelled our flight

1 month ago | telegraph.co.uk | Gill Charlton

Dear Gill,Last September we flew to Florida for a three-week holiday. Unfortunately we spent most of the time in evacuation centres as first Hurricane Helene and then hit the Gulf Coast during our stay. We were due to fly back from Tampa with British Airways on Wednesday October 9, but the airport was closed. British Airways notified us on October 7 to say our flight was cancelled and instructed us to rebook ourselves on the next available flight or claim a refund. It made no offer to rebook us.
'Ryanair lost my booking

2 months ago | telegraph.co.uk | Gill Charlton

Dear Gill,On December 1, I booked a flight from London Stansted to Barcelona Reus for a short break in June. It cost £232 return. This sum was taken from my account but I didn't receive a confirmation email. On the Ryanair portal it gave a booking reference for the flight but listed zero passengers. I contacted the airline which said it had not received payment due to a banking glitch and the money would reappear in my account within the next 10 days. This didn't happen.
I sampled Michelin-starred food in this Japanese city

2 months ago | telegraph.co.uk | Suzanne Moore |Danielle Demetriou |Amanda Hyde |Gill Charlton

Fukuoka, Japan's sixth-largest city, has a growing reputation for its cuisine, both high-end and homelyPresented in a beautiful, layered black box tied up with a ribbon, my first meal in Japan arrived in style. However, as I unfolded the trays of lovingly prepared food, it was as I suspected it might be: lots of raw fish. And, er... other stuff, some of it yellow and slimy.
The new resort that shows the Maldives is turning into Dubai

2 months ago | telegraph.co.uk | Francesca Syz |Amanda Hyde |Gill Charlton |Damien Gabet

The new mega resort Crossroads may be the paradise destination's most extreme, Dubai-style offeringIt was a packed karaoke night at the Hard Rock Café. Since we'd crept in at the back, two English women had belted out Valerie and a Frenchman had crooned something romantic in his mother tongue. Then just as my husband plucked up the courage to do a number, three glamorous African-American women launched into a stadium-quality rendition of Midnight Train To Georgia.